Service Writer jobs in Iowa

About us:

We are a local family owned business that strive to give our customers the best experience possible. We sell a full line of cleaning equipment and accessories, such as Floor Care and Pressure Washers.

Job Overview:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service and coordinating the repair and maintenance services for our clients' machines. This position will also require you to maintain inventory.

Duties:
- Greet customers and provide them with a warm welcome to our store
- Listen to customers' concerns and accurately document their problems
- Provide detailed explanations of recommended repairs
- Coordinate with mechanic to ensure timely completion of repairs
- Keep customers informed about the status of their machine throughout the repair process
- Maintain accurate records of customer interactions, repairs, and services provided

-Manage inventory including ordering, receiving, and stocking parts

Skills:
- Strong customer service skills with the ability to effectively communicate with customers
- Knowledge of inventory management
- Ability to maintain attention to detail
- Excellent organizational skills to manage multiple tasks and prioritize work effectively

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 44 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Day range:

• Monday to Friday

Shift:

• Day shift
• No nights

Work Location: In person