Service Writer jobs in Eau Claire, WI

Cordell's Automotive wants you to join their team!

Come join this growing team where your work will be noticed, appreciated and rewarded! We offer on the job as well as outside sales training with the opportunity for growth within our company. We strive for top tier customer satisfaction and place the same importance on our employees!

Job Description:

The Automotive Service Advisor is a key member of our team who is responsible for delivering a customer service experience second to none, beginning with greeting the customer, scheduling the service appointment, and receiving vehicle information. The Automotive Service Advisor also listens to service requests, sells the appropriate services to satisfy client needs, clearly explains information on the repair order, and answers any client questions.

Responsibilities include:

• Greeting the customer and collecting customer information
• Utilizing proper shop flow and technician dispatch
• Preparing accurate estimates and invoices for clients
• Estimating the cost and time needed to do the repair, taking into account the customer's schedule

Checking the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems

• Getting customer approval to do additional work and explaining the work performed and the charges being billed
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs
• Shuttle customers as needed

Qualifications:

• Must genuinely enjoy helping people
• Have an excellent work ethic
• Sales skills--ability to overcome objections and close sales
• Typing skills
• Strong organizational skills
• Strong customer service skills
• A desire to learn and grow

Requirements: Valid driver's license

We Provide:

• Positive work environment
• Competitive pay
• Paid Vacation & Holiday pay
• 3% company match
• Health Insurance
• Vision Insurance
• Dental Insurance
• Monday-Friday Schedule
• Modern Shop with latest software and computer terminals
• Uniform allowance
• All your information will be kept confidential.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• No

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person