Service Contract Administrator jobs in Ontario, CA

Job Summary:
The Service Administrator is responsible for coordinating and overseeing the day-to-day aspects of the service department. This role involves processing orders, coordinating maintenance services and installations, and providing exceptional customer service. The Service Administrator works closely with internal teams, external vendors, and customers to ensure timely and efficient delivery of services.

Responsibilities:
· Fielding calls for service and parts department.

· Service requests from customers.

· Service quotations.

· Installation requests from customers.

· Installation quotations.

· Technician travel back-up.

· Follow up with technicians for service and installation documentation.

· Working with Smart Service system.

· Service and Installation billing and filing.

· Service duties related to machine rebuild and refurbishments.

· Light cross-training with parts department.

· Other duties as assigned.

Experience:
· Proven experience in customer service.

· Strong organizational and time management skills.

· Excellent communication and interpersonal abilities.

· Proficiency in computer software for inventory management and order processing.

· Attention to detail and accuracy.

· Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

· Experience in service or technician dispatching (preferred).

· Knowledge of Quick-Books (preferred).

· Knowledge of mechanical systems or equipment (preferred).We offer competitive compensation and benefits packages.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Rancho Cucamonga, CA 91730: Relocate before starting work (Required)

Work Location: In person