Select Customer Relationship Manager jobs in Wisconsin

Select Customer Relationship Manager develops and expands a retail customer base of affluent customers. Provides services and educates customers about additional financial offerings to generate interest and identify investment and cross-sales opportunities. Being a Select Customer Relationship Manager presents new products or services that may enhance the bank's relationship with the client or fulfill the client's short- and long-term financial needs. Meets all sales and service quality standards and goals. Additionally, Select Customer Relationship Manager requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Requires Series 7 license. The Select Customer Relationship Manager gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Select Customer Relationship Manager typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Customer relationship
  • MetroNet Inc.
  • Milwaukee, WI FULL_TIME
  • Description

    Love Your Mondays again!

    Customer Relationship / Agent Account Manager

    Our Customer Relationship / Agent Account Managers act as the main point of contact with some of our Metronet commercial customers post-sales to ensure that all needs and expectations are met.

    This requires handling customer concerns, account issues, and escalate support by directing and facilitating inquiries to the appropriate internal teams.

    Our Customer Relationship / Agent Account Managers are also responsible for providing guidance and suggestions to our commercial clients by identifying new opportunities to fit their needs.

    A successful candidate would have strong written and verbal communications, have an exceptional level of customer service experience with external and internal stakeholders, as well as have a strong attention to detail and organization.

    ESSENTIAL JOB FUNCTIONS :

    • Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs / wants of the client, the technicians, and the company
    • Develop strong customer relationships and serve in the role of Metronet trusted partner
    • Consistently demonstrating initiative, workplace engagement and leadership
    • Overall responsibility for service delivery of Metronet's service including order acceptance, order installation, billing activation, and post order support
    • Own first level escalations, coordinate resolutions, and establish effective communication between stakeholders for post-escalation review
    • Primary liaison between customer and required internal departments to ensure constant, effective service installation status as customer requires
    • Assist with customer onboarding as needed
    • Fully understand the Terms and Conditions of each executed MSA being supported while effectively and successfully managing the customer lifecycle to mitigating risks
    • Responsible for equipment procurement for customer installation projects
    • Continually review and evolve processes used to track, oversee, and organize customer interactions
    • Document lessons learned and implemented best practices.
    • Interface with the Metronet team to provide and obtain relevant information as required
    • Other duties as assigned

    JOB QUALIFICATIONS AND REQUIREMENTS :

    • Bachelor's degree preferred or equivalent work experience, Highschool or GED required
    • 2 years' experience in Customer Services, Relationship Development role or related field
    • Demonstrated ability to build rapport, and develop / maintain strong relationships with internal / external partners
    • Detailed and diligent data entry skills and attention to detail
    • Improves performance impact through personal growth in knowledge and expertise
    • Work consistently within established timelines to ensure strict compliance with all applicable deadlines
    • Ability to work well independently and as part of a dynamic team environment required
    • Ability to define problems, collect data, establish facts, and draw valid conclusions
    • Proficiency with MS Office Suite
    • Excellent communication skills
    • Ability to adapt to change

    WHAT WE OFFER

    An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%.

    You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!

    Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.

    EOE / Minority / Female / Disabled / Veteran

    Join us and find out what it means to love your career !

    At Metronet , we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone.

    We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.

    We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.

    LI-SL1

    Last updated : 2024-03-23

  • 3 Days Ago

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Customer Service Rep
  • Select Mgmt
  • Green, WI FULL_TIME
  • LoanMax Title Loans - Customer Service Representative (Entry Level) Are you looking for a stable, full time, entry level position with career potential? If so, you’ve come to the right place! *Hiring ...
  • 25 Days Ago

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Customer Service Rep
  • Select Mgmt
  • Janesville, WI FULL_TIME
  • LoanMax Title Loans - Customer Service Representative (Entry Level) Are you looking for a stable, full-time, entry-level position with career potential? If so, you’ve come to the right place! *Hiring ...
  • 26 Days Ago

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Channel Sales Acct Manager (Select/Advocate) - Belux
  • Candidate Experience site
  • Belgium, WI FULL_TIME
  • Channel Account Manager (Select/Advocate) Belux The Channel Account Manager (CAM) will build and promote the company’s position as the worldwide leader in Unified Threat Management, specifically throu...
  • 1 Month Ago

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Channel Sales Acct Manager (Advanced/Select) - Belux
  • Candidate Experience site
  • Belgium, WI FULL_TIME
  • Channel Account Manager (Advanced/Select) Belux The Channel Account Manager (CAM) will build and promote the company’s position as the worldwide leader in Unified Threat Management, specifically throu...
  • 1 Month Ago

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Sales Manager-Aii, Compressor Techniques, Milwaukee ,WI
  • Atlas Copco Compressors LLC -North America Customer Center
  • Milwaukee, WI FULL_TIME
  • Sales Manager-Aii, Compressor Techniques, Milwaukee ,WI Functional area: Sales Country: United States City: Milwaukee Company name: Atlas Copco Compressors LLC Date of posting: Feb 20, 2024 Our soluti...
  • 1 Month Ago

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Select Customer Relationship Manager jobs
$78,163 to $111,413