Select Customer Relationship Manager jobs in Richmond, VA

 If you are open to new professional challenges and seeking a role where your skills can truly shine, I encourage you to consider this opportunity. 

If you find this opportunity aligns with your career goals and interests, we kindly request that you send us your documents to sbidua@thethinkbeyond.com by 28 Mar. 2024 at your earliest convenience. 

If you are not interested, please feel free to send over any names or forward this message to anyone who may be interested. 

We cannot proceed with the submission without mandatory documents. 

1. Updated Resume in word format (Mandatory) 

2. Expected hourly rate (Mandatory) 

Requisition Class: 2022SAPMAN: PROJMGRV1: PROJMGR4: Region 1: Virginia 

Job Title: REQ731126 - VDOT IT Customer Relationship Manager 

Client: VDOT 

Work Location: 1401 Broad Street, Richmond, VA, Hybrid 

Estimated Start Date: 04/01/2024 

Estimated End Date: 06/30/2024 

To explore further details about this opportunity, please visit our company website and proceed with your application directly:
APPLY ONLINE 

Description: 

Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. 

Position specific responsibilities and duties will include, but not limited to: 

• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. 

• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. 

• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. 

• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. 

• Responsible for building and maintaining relationships with assigned business partners. 

• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. 

• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. 

• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. 

• Managing escalations related to technology procurements, projects and service delivery requests. 

• Identifying, championing, and communicating customer needs. 

• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. 

• Support continued compliance with VDOT and VITA policies, standards, and guidelines. 

Desired Skills to Partner with Districts: 

• Bachelor's degree or six (6) years or more of related experience. (6yrs) 

• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs) 

• Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs) 

• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs) 

• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs) 

• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs) 

• Ability to connect strategy to execution; Strategic thinker. (10yrs) 

• Experience in Product Line planning, development and management. (10yrs) 

• Understanding of VDOT's Organization Structure to include Districts and Central Office.