Select Customer Relationship Manager jobs in Costa Mesa, CA

JOB SUMMARY

MAJOR FUNCTIONS: 

The Assistant General Manager Specialist has operational and limited financial responsibility for a given CRST hotel for the length of the assignment.  The Assistant General Manager Specialist operates any and all hotel departments according to the Brand Standards and the directive of the Regional Manager.

PRIMARY RESPONSIBILITIES: 

1. Assume the role of the Assistant General Manager at the assigned hotel.
2. Have a working about assigned hotels Operating, Financial and Sales and Marketing procedures and goals.
3. Complete all Assistant General Manager or Department Manager duties at the given hotel. 
4. Ensure compliance with QA at the assigned hotel.
5. Perform QA self audits at any given hotel.
6. Be a Brand Champion; support all Brand and Regional initiatives with active participation.
7. Be an Ambassador for sharing best practices with all the hotels in the Region.
8. Conduct region/area wide training for new initiatives and current Brand Standards for Operations Managers.
9. Participate and support the Region’s Specialist Team initiatives.
10. Have working knowledge of the CYRB, the Bistro be able to manage daily operations of a CYRB hotel.
11. Have working knowledge off all CRST hotels’ current promotion and program offerings. 

ESSENTIAL FUNCIONS:

Guest Relations

1. Provide a model behavior for guest service at the given hotel.  Extend professional courtesy to all guests. 
2. Support or create SMART Guest Service goals and post expectations and results visible to all associates.
3. Respond to all guest service issues and inquiries in a professional timely manner.
4. Provide Service Training by delivering the Brand specific Service Training modules.

Associate Relations

1. Support or create Associate Satisfaction goals of the hotel by monitoring compliance of the hotel’s action steps.
2. Conduct Associate Satisfaction.
3. Support or implement the Get On Board and New Associate training process. 
4. Support or create Operations Managers technical and leadership skill development plans.
5. Ensure Brand Standard Service training compliance.
6. Provide Benefits information by using tools available in MyHR Website. 
7. Support Marriott’s Guarantee of Fair Treatment policy
8. Conduct weekly Leadership Staff Meetings. 

Financial and Administrating Responsibilities

1. Review or create the given hotel’s financial reports: Budget, Profit and Loss Statement, Labor Statistics, Distribution Summary, Food and Beverage Recap, Wage progress and Forecast Reports. Support current or create financial action steps to achieve the hotel’s goals.
2. Complete or review the given hotel’s Period End Critique document. Prepare for and Participate in the Period End Critique process with the Regional Director, Owner/ Asset Manager. 
3. Review or create the given hotel’s compliance with all of the Marriott Corporate Accounting procedures.
4. Review the assigned hotel’s ADA Plan. 
5. Review or create the assigned hotel’s Sales Forecast. 
6. Monitor the hotel’s purchases and ensure financial checkbook accounting compliance. 

Sales and Marketing Responsibilities

1. Represent the assigned hotel in Cluster Revenue and Sales and Marketing meetings.
2. Review the support the given hotel’s major accounts and current Sales and Marketing action plan.
3. Monitor daily sales strategy; make recommendation to the Revenue Manager to adjust daily inventory restriction to maximize revenue. 
4. Review and utilize fully the assigned hotel’s sales engines.

Technical

1. Have working knowledge to operate the following software: 

PMS, MARSHA, Microsoft Office, Outlook.

1. Have working knowledge to access the following to on-line information:

OnDemand, PeopleSoft, MRDW, Marrpay, Marriott Global Source, Peoplesoft 8.8, MIFS and Marriott.com

1. Produce clear, accurate and well-written documents in representation of the hotel or the Region/Area.

Other

1. Comply with Marriott’s Travel and Business Expense Reimbursement Corporate Policy (MIP 44) 
2. Report Payroll Time Date accurately and promptly to the Payroll Administrator.
3. Provide a written report of accomplishments and follow up plans and actions to each assigned hotel.
4. Create yearly SMART LPP goals that support the Region and the Brand and monitor compliance. 
5. Solicit performance comments from visited hotels and incorporate learning in the personal development plan.

California Applicants Only: The salary range for this position is $66,560.00 to $115,304.00 annually.

Colorado Applicants Only: The salary range for this position is $55,000.00 to $104,819.00 annually.

Hawaii Applicants Only: The salary range for this position is $66,521.00 to $115,304.00 annually.

New York Applicants Only: The salary range for this position is $58,458.40 to $115,304.00 annually.

Washington Applicants Only: The salary range for this position is $67,724.80 to $115,304.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

The application deadline for this position is 28 days after the date of this posting, 03/22/2024.