SECURITY SUPERVISOR jobs in North Carolina
SECURITY SUPERVISOR supervises a team of security guards that ensure the physical safety of all visitors, employees, or customers to the organization's facilities and the security of property and assets. Schedules security guard staff shifts. Being a SECURITY SUPERVISOR assigns guards to patrol and inspect of buildings and grounds. Ensures protection from intruders, fire hazards, theft, and vandalism. Additionally, SECURITY SUPERVISOR monitors security systems and responds to alarms, reports of issues, or requests for assistance. Ensures that all security events are logged, documented, and reported using standard procedures. Trains staff on policies and procedures for crisis response, disaster recovery, evacuation, workplace violence, and other emergency events. Updates team on local, state, provincial, or federal security-related information, directives, and events. Assists with investigations and critical event responses in coordination with law enforcement and other officials. Understands law enforcement methods, tactics, and procedures. Requires a high school diploma. Requires Basic Life Support (BLS). Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added SECURITY SUPERVISOR jobs
Security Supervisor
- Securitas Security Services
-
Charlotte, NC
FULL_TIME
-
JOB SUMMARY:
Responsible for effectively supervising Remote Guarding Officers (RGOs) in the Securitas Operations Center (SOC). As working supervisor, manage and develop the RGO as well as mentor and assist them with all aspects of their position. Proactively communicate project issues and challenges to management. Assure that the SOC is providing the best service to its internal customers and clients.
ESSENTIAL FUNCTIONS:The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
1.Provide supervision and guidance to RGOs. Coordinate customer service and thoroughly manage priority escort activities, such as assigning schedules for continuous monitoring and evenly distributing administrative tasks and projects. 2.Monitoring/Service Observation: Use quality monitoring system to compile and track performance at individual level. Ensure that departmental standards regarding quality and productivity are maintained. Perform remote, concurrent, and side-by-side call monitoring reviews. Report trend data to management team. Communicate customer service performance objectives. Empower individuals to meet performance expectations. Monitor effectiveness, professionalism and efficiency of RGOs. Motivate RGOs to aggressively achieve quality and productivity goals.3.Coaching and Counseling: Assist with employee development through support and reinforcement of departmental policies, workflows and procedures. Establish and maintain visibility and daily contact within the SOC by providing regular feedback and coaching sessions with RGOs. Assist in the ongoing training and development of RGOs, coordinating training efforts with training administrator. Mentor new hires and current staff. Assist in evaluating and improving RGO phone skills.4.Address complaints, answer questions and resolve problems regarding all aspects of the operation. Ensure the timely communication and resolution of complaints/issues, concerning contact information or procedures.5.Monitor attendance and coordinate work schedules to ensure that adequate staffing needs are appropriate to event and call volume.6.Develop new ideas and plans to improve shift functioning. Work with SOC management to identify and implement processes and service improvements.7.Evaluate and execute appropriate action to improve or recognize employee performance. Administer quarterly and annual RGO performance reviews. Apply corrective action plans. Handle all disciplinary situations in conjunction with SOC Management in a timely manner, including pertinent supporting documentation.8.Seek out updates with clients and field management to ensure that the SOC database information and procedures are current, to proficiently respond to field operation requirements.9.Responsible for employee timesheet maintenance and payroll entry into Oracle HCM.10.Perform customer service functions including call handling as dictated by operational needs. Assist with special projects and perform other duties as requested by management.
MINIMUM QUALIFICATIONS AT ENTRY:1.Technical Skills: Must be familiar with Windows applications, Word, Excel, and Outlook. Ability to type a minimum of 40 words per minute on PC keyboard.2.Communication Skills: Possess excellent verbal and written skills, including good grammar and a well-modulated, articulate speaking voice. Ability to listen attentively to others. Ability to effectively present information and respond to questions from management and customers.3.Management Skills: Capable of working independently, under minimal supervision and following directions. Ability to evaluate employees. Possess leadership qualities and assertiveness. Ability to accept responsibility and be hands-on in all facets of work. Ability to use sound good judgment to accomplish results.4.Customer Service Skills: Ability to maintain a strong and positive customer service orientation. Willingness to support the customer. Communicate direction in a positive and professional manner.5.Analytical Skills: Ability to quickly discern issues, collect data, establish facts, and draw valid conclusions.6.Stress Tolerance: Ability to handle multiple tasks simultaneously. Able to work effectively under stressful work conditions.7.People Skills: Possess teamwork and positive attitude. Ability to motivate, coach, and work well with others to achieve common goals.8.Organizational Skills: Ability to concentrate and prioritize. Organize effectively and follow-up to ensure task completion. Possess time management skills.9.Flexibility: Ability to work shift times that are not normal business hours of operation. Ability to adapt to changing priorities.
EDUCATION/EXPERIENCE: High School Diploma or GED required, with two to three years of customer service and supervisory experience. Some college preferred. Experience in the security or law enforcement industry a plus.
POSITION SPECIFICATIONS:SOC operates 24 hours per day 7 days a week 365 days a year. Candidates must have the ability to regularly work shift times that are not normal business hours of operation.
EOE/AA/Minority/Female/Veterans/Disability
- 10 Days Ago
Security Supervisor
- Securitas Security Services USA, Inc.
-
Charlotte, NC
FULL_TIME
- Security Supervisor We help make your world a safer place Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries...
- 7 Days Ago
(Security) Shift Supervisor - Riegelwood, NC
- Walden Security
-
Riegelwood, NC
FULL_TIME
- Position pays $17.00 per hour Full-time and part-time positions available for Shift Supervisor positions What You Will Do Our Security Officers protect the Industrial or Commercial property of our cli...
- 2 Days Ago
Site Security Supervisor
- Weiser Security Services
-
Charlotte, NC
FULL_TIME
- This position is under the direct supervision of the Account Manager and Branch Manager. Join a winning team! Call or email for an interview Looking for Current License or able to be Licensed! Clean d...
- 27 Days Ago
Security Site Supervisor
- DSI Security Services
-
Charlotte, NC
FULL_TIME
- Security Site Supervisor DSI is growing, again! We are hiring for a Security Site Supervisor in Charlotte, NC. Come join a diverse and inclusive team that believes in providing excellent customer serv...
- 27 Days Ago
Security Site Supervisor
- Weiser Security Services
-
Salisbury, NC
FULL_TIME
- ```Duties```As a Site Supervisor, you will be responsible for overseeing the security operations at our facility. Your primary duties will include: - Supervising and managing a team of security person...
- 28 Days Ago
SECURITY SUPERVISOR jobs at Popular Companies
Security Supervisor
- Choice Hotels International
-
Minneapolis, MN
- Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the...
- 4/26/2024 12:00:00 AM
Security Supervisor
- CSDP Security
-
Detroit, MI
- Job Description Job Description C.S.D.P. Security- primary residential and commercial security guard company is seeking ...
- 4/26/2024 12:00:00 AM
Security Supervisor
- Hawk Eye Protective Services
-
Hallandale, FL
- Job Description Job Description Hawk -Eye Protective Services has job openings for a Site Supervisor in Hallandale Beach...
- 4/24/2024 12:00:00 AM
Security Supervisor
- ASM Global
-
Ontario, CA
- POSITION: SECURITY SUPERVISOR / PART TIMEDEPARTMENT: SECURITYREPORTS TO: SECURITY DIRECTOR & SECURITY MANAGERCLASSIFICAT...
- 4/24/2024 12:00:00 AM
Cyber Security Supervisor
- New Directions Technologies Inc.
-
Colorado Springs, CO
- Responsibilities/Duties: Provide direction and guidance to a team of junior to senior level cyber security experts respo...
- 4/24/2024 12:00:00 AM
Security Supervisor
- Great Escape
-
Queensbury, NY
- What You Will Be Doing Responsible for the overall security of The Great Escape Resort to include outlying properties. R...
- 4/23/2024 12:00:00 AM
Security Supervisor
- Curaleaf
-
Winslow, AZ
- Curaleaf Culture:At Curaleaf, we have a passionate commitment to everything we do. From innovative products to promoting...
- 4/23/2024 12:00:00 AM
Unarmed Security Supervisor
- Trust Consulting Services Inc.
-
Centreville, MD
- Job Description Job Description Unarmed Security Supervisor Text to apply by sending CENTRE to 240 771-1726. Seeking a s...
- 4/22/2024 12:00:00 AM
About North Carolina
North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for SECURITY SUPERVISOR jobs
$50,227 to $71,072
Most Popular Cities in North Carolina for SECURITY SUPERVISOR Jobs
What does a SECURITY SUPERVISOR do?
SECURITY SUPERVISOR in Poughkeepsie, NY
Security Team Leader Our 5 star Hilton London Bankside property is looking for a Full Time Security Team Leader to join our award-winning team.
January 20, 2020
SECURITY SUPERVISOR in Abilene, TX
Go the extra mile and pair your standout resume with an equally strong Security Supervisor cover letter.
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SECURITY SUPERVISOR in Jamestown, NY
Respondeat Superior as it Relates to The Security Supervisor.
December 24, 2019