Security Shift Supervisor Assistant - Casino jobs in Wisconsin

Job Posting

Job Title:       Security Supervisor

Department:  Security

Reports to:    Security Manager

Pay Range:    NE8

Open Date:    1/19/2024

Closing Date: 02/09/2024

Basic purpose or function:  Supervises trains and coordinates security staff to ensure compliance with all related policies.  Provide direction for a safe environment for all Sevenwinds Casino, Manager and Conference Center guests and team members. Responsible for shift assignments, follow-up investigations, reports, and all other pertinent activity that is applicable to the security department.  Maintains team members files, conducts evaluations, coaching and recognition for all security team members.  Works with and provides direction to the dual rated security supervisors.

Job Responsibilities:

• Coordinates Security personnel to ensure compliance with all related policies to provide a safe environment for our guests
• Assist Security Manager in Security functions to include monitoring of alarms and reporting of disorder on the casino and Lodge premises.
• Ensures that posts in their zones are properly manned and that relief is provided when necessary
• Evaluates the performance of personnel under their supervision.
• Acts as a role model, always presenting oneself as a credit to Sevenwinds Casino Lodge and Conference Center and encourages other to do the same. 
• Must be able to write reports.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Demonstrates behaviors like initiating a friendly greeting, smiles and makes eye contact,
• Demonstrates upbeat and positive attitude, Checks for satisfaction,

Additional Working Knowledge of Duties:

Door Officer  

• All door officers are required to go through intensive training identification cards which may include driver’s license, identification cards, military identification, and passports. 
• They must be able to recognize a fraudulent or misrepresented identification from patrons.
• They are also to greet each and every patron that comes into the casino. 
• Door officers also assist patrons with lost and found items because those items are turned in to the door officers.

 Lodge Officer

• Lodge officers are responsible for the security of all Lodge patrons and visitors.
• They are to man the lobby of the Lodge as well as the other common areas.
• Lodge officers are also required to patrol the floors on a consistent basis to insure that all doors are properly secured, and everyone on the floors is a registered guest. 
• Lodge officers are to be very visible in the Lodge and use their interpersonal skills to the highest degree.

Security Officer

• Assisting patrons with whatever assistance they may need at any given time which includes escorting patrons to their destinations and assisting with directions whether it is inside the casino or outside
• Protecting company assets which may include maintaining a stationery post in sensitive areas or escorting company funds from one location to another. 
• All officers must maintain a professional appearance at all times
• Paying patrons jackpots with the slot and table games department. 
• Assist with capturing illegal acts and protects Sevenwinds Casino, Lodge and Conference Center and Guest’s property by proactively deterring criminal acts
• Acts as a role model, always presenting oneself as a credit to Sevenwinds Casino, Lodge and Conference Center and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 
• Demonstrates behaviors like initiating a friendly greeting, smiles and makes eye contact.
• Demonstrates upbeat and positive attitude, checks for satisfaction, provides a warm farewell.