Security Dispatcher - Casino jobs in Salem, OR

Description

Position Summary

Responsible for training Security Officers to ensure that they are adequately prepared for solo duty. Provides ongoing training as needed or as directed.   

Essential Functions

• Performs all the duties and functions of a Security Officer
• Provides mentoring and guidance to new hires.
• Provides detailed instruction and ensures understanding of departmental policies and procedures. 
• Provides detailed instruction and ensures understanding of all Security Department related functions.  
• Maintains effective communication with both the trainee and members of the Leadership Team.
• Maintains documentation in accordance with departmental standards on the progress of the trainee. 
• Emphasizes and instills Company Core Values with each trainee.
• Monitors Chinook Winds facility, property, and money handling areas to ensure the security of customers, staff, and assets of Chinook Winds on assigned shift.
• Provides enforcement to Chinook Winds policies, NIGC, Tribal policies, State Compact, and Tribal Gaming Regulations.
• Stays current on all other department P&P’s including any changes or amendments.
• Is a strong supporter of CWCR’s Customer Service standards and Core Values.
• Identifies and reports issues regarding security of the operations of any and all Departments within Chinook Winds to the Security Management and other members of the Management team.
• Thorough understanding of Report structure and ability to articulate events in a report to assist Officers who need training or improvement.
• Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Develops and maintains a teamwork environment.
• Works with members of the Leadership Team in identifying training opportunities.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE AT LEAST 21 YEARS OLD

Competency Statements

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Communication Skills- Ability to communicate effectively with others verbally and in writing. 

Problem Solving – Ability to find a solution for or deal proactively with work-related problems. 

Management Skills - Ability to organize and direct oneself and effectively supervise others.

Decision Making - Ability to make critical decisions while following company procedures. 

Training – Must be able to effectively train individuals with varying levels of skill and experience. 

Education

High School diploma or GED.

Experience

One year Security experience.

Extensive knowledge of CWCR Security Department Policies and Procedures.

Extensive knowledge of CWCR programs, activities, and events.

Computer Skills

Microsoft Office including Word, Excel, and Outlook. 

Certificates & Licenses

Valid Oregon Driver’s License.

 Must maintain a Siletz Tribal Gaming License.

Other Requirements

CPR Certified.

Knowledge of job specific information.

Must be flexible with schedule.

Physical Demands

• Stand Constantly 
• Walk Constantly
• Sit Occasionally
• Handling/Fingering Frequently
• Reach Outward Frequently
• Reach Above Shoulder
• Climb Occasionally
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Occasionally

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Frequently
• 26-40 lbs Frequently
• 41-100 lbs Frequently

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. 

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.