Security Dispatcher - Casino responds to calls requiring security actions or assistance and alerts appropriate staff. Notifies officers or guards of activity requiring security presence. Being a Security Dispatcher - Casino describes the nature and location of events. Handles emergency and non-emergency phone calls from customers and employees. Additionally, Security Dispatcher - Casino logs all calls in the required format or system. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Security Dispatcher - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Security Dispatcher - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job Summary: Provides Security and Safety for designated property and personnel; observes reports and documents normal activities, irregularities and incident activities; provides emergency response; provides access control to include processing of vehicles and personnel; Monitors and administers security devices (i.e. badging systems, CCTV, etc…)
Primary Functions
· Provides effective access control to the property entrances including vehicle entrances and personnel entrances
· Challenge’s personnel who do not have proper access
· Processes visitors, guests, and vendors
· Operates access control gates remotely
· Monitors the facility using closed circuit television
· Monitors access control system devices and conducts basic troubleshooting
· Prevents unauthorized access
· Control’s parking of the property as required
· Makes notifications per established procedures
· Maintains effective communications during normal duties and during incidents
· Checks for unsafe conditions, hazards, security violations, and unauthorized persons
· Monitors and administers security devices (i.e., badging systems, CCTV, etc.…)
· Prepares logs or reports as required for patrol route; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and acts as required.
· Observes and reports incidents or suspicious activity to supervisors, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required.
· Provides investigative support
· Handles confidential information
· Monitors and verifies property removal from facility
· Answering Phones; Operate IP based telephone system
· Operating radio; use multi-channel communications
· Utilize closed circuit television for situational awareness, threat management, and investigative purposes
· Operations support, routing of call information to the appropriate units for action
· Following response protocols in a timely manner in regard to incidents, alarms, notifications, calls and other activities related to its role as a Security control center.
· Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security team via telephone, automated alarm monitoring and radio systems
· Ensure all systems, both hardware and software, are functioning properly
· Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
· Perform key access control functions, and running access control reports
· Perform other related duties as required
Education
· High School Diploma or G.E.D. required
Experience
· Preferably two (2) years of physical security experience or.
o Six (6) months physical security experience in a manufacturing environment or.
o One (1) year in a law enforcement related field or.
o One (1) year in the armed forces
· Education can supplement experience under the following conditions:
o College credits must be in the field of Security, Law Enforcement, Firefighting, Management, Human Relations, Information Technology, Psychology, Sociology or Business
o College credits in related field shall be accepted as a supplement for experience using a calculation of twelve (12) credits being equal to six (6) months of experience
Competencies
· Ability to maintain vigilance always
· Ability to multi-task including processing of vehicles, processing personnel, and remaining observant
· Must have strong customer service skills
· Must be able to read and comprehend regulations, correspondence, instructions, rules, and regulations as well as fill out forms and write reports
· Must have average computer skills
· Should be well poised, converse in written and spoken English and can communicate intelligently
· Must have a government-issued motor vehicle operator license or proper government issued identification
· Preferred experience in access control software
· Preferred experience in closed circuit television software
Working Conditions
With or without reasonable accommodation:
· Frequent sitting, standing, and walking, which may be required for long periods of time to include climbing of stairs and walking up inclines and on uneven terrain.
· Maintaining composure in dealing with authorities, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
· Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
· Required ability to handle multiple tasks concurrently.
· Handling and being exposed to sensitive and confidential information.
· May be exposed to stressful situations
· May be required to challenge unauthorized personnel
· Maintaining composure in dealing with authorities, executives, employees, visitors and public
· May be required to work additional hours/overtime without advance notice
· Seeing, hearing, and speaking clearly to communicate effectively
· Occasional lifting and/or moving up to twenty-five (25) pounds
· Close vision, distance vision and ability to adjust focus
· May be required to use company vehicle in the performance of duties
· On occasion may be required to perform in stressful situations to include during emergencies
· May be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and/or awareness of personal safety and safety of others
· May be subject to permanent working schedule changes with three (3) days’ notice
Job Type: Full-time
Pay: $24.65 per hour
Expected hours: No more than 60.00 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person