Security Coordinator jobs in Spokane, WA

About Circle of Security International:

At Circle of Security International, we train clinicians, social workers, educators, and many other types of professionals and paraprofessionals on how to use our attachment-based relationship model with parents and caregivers throughout the world via in person and online trainings. Our admin team manages the registrations and user experience for thousands of people each year while coordinating with many stakeholders to ensure successful trainings. We take pride in the good of our programs and positive impact on future generations. As an organization, we actively look to each other for contributions when problem-solving.

Our company mission is focused on enhancing relationships and as an employer we focus on this mission. We value clear, tactful, and respectful communication, emotional maturity, ease with collaboration and a sense of humor. As a company we have a commitment to kindness. We expect employees to be self-starters who are flexible and can adapt to our changing environment. We value organizational skills and efficiency and require that employees be sensitive to confidential information. We assess each employee's strengths and skills in an ongoing fashion and work to provide further opportunities within our company based on both performance and demonstration of our company values.

This dual role position combines Shipping Coordinator and In Person Training Host. The Shipping Coordinator portion accounts for approximately 40% of the role’s time and is essential to ensuring our learners receive their training materials in a timely manner. The In Person Training Host duties account for 40% and ensure in person training runs as efficiently as possible. 20% will be assigned as needed for the fluctuating needs of the company. We are seeking a person who has keen attention to detail, is self-motivated, organized, curious and excited to engage with people. You must be able to learn computer systems quickly and have good customer service skills. We are looking for a teammate who takes ownership over the job and gets excited about tackling challenges and a changing environment. The ideal candidate will be able to both listen and effectively troubleshoot customer issues and concerns as they arise, as well as proactively communicate when necessary. We are a global company that works with a wide variety of clientele all over the world.

The position will be between 32-40 hours per week depending on the company’s needs. Starting pay is competitive DOE, 3 weeks PTO per year, and federal holidays. Medical, Dental, Vision, and 401k are available at 30 hours/week. This role is to be performed on-site in Spokane, Washington.

Requirements:

• Exceptional relational skills including: clear, tactful, and respectful communication, emotional maturity, ease with collaboration, sense of humor and a commitment to kindness.
• Excellent written and verbal communication skills. Primary means of communication is conducted via email. Timely, polite, and efficient business writing is a must-have skill for the success of this position. Keen attention to tone and grammar are critical. Sensitivity to cultural differences in communication is needed. You will often be assisting individuals for whom English is not their first language, or who do not write/speak English fluently.
• Customer service focused approach. Seek to understand and clarify customer concerns and address them appropriately with a proactive approach when possible.
• Associates Degree or equivalent work experience relevant to the position.
• Proficient computer skills: MS Word, MS Excel, MS Powerpoint.
• Proficient in learning new cloud-based software.
• Must be a self-starter who is flexible to our changing environment. This position relies heavily on both working independently, but also collaborating as part of the training team. A successful candidate will have established tools to keep track of upcoming needs and prioritize effectively.
• Highly organized and efficient.
• Sensitive to confidential information.
• Be willing to help support your co-workers in ways that might go outside your typical duties. You will need to cross train in different areas of the company, including but not limited to, online zoom hosting, and database maintenance.

Desired:

• Knowledge of NetSuite software.
• Background in logistics or event planning.
• Familiarity with the Circle of Security Parenting program.
• Bachelor's degree or 3-5 years of relevant work experience.

Duties of Shipping Coordinator role:

• Handling any issues that may arise during the course of shipping and inventory handling.
• Work closely with internal teams and external vendors to ensure timely delivery of physical training materials. Materials are shipped both direct to customer and in bulk to onsite training locations.
• Maintain positive and productive relationships with necessary vendors.
• Obtain and process product orders. This includes receiving and registering deliveries.
• Maintain the company stockroom through organizing, cleaning and cataloging items on a regular basis.
• Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and adequate staff on hand to manage the shipments.
• Organize and maintain files regarding goods shipped and received by preparing regular shipping and receiving reports for managers.
• Work with internal staff to create better methods to address customer issues.
• Review customer accounts and transactions while resolving issues.
• Communicate with customers via email and telephonically.
• Monitor and document customer satisfaction levels.
• Refer customers to superiors when necessary for complex troubleshooting.
• Data entry to ensure all records are updated.

Duties of In Person Training Host role:

• Manage email communications with customers through the life cycle of a training. Provide effective customer service to agencies and individuals, helping to resolve issues as they arise. Ensure registration data are correct for each participant. Provide assistance, if needed, to secure payment.
• Coordinate with Training Manager and on-location training sponsor to ensure event details are all in place prior to the training. Assist in coordinating onsite logistics.
• Actively communicate with on-location sponsor leading up to and during the training event to ensure all urgent needs are attended to.
• Data entry to ensure all records are updated post training.
• Assist in answering general customer service questions and concerns.
• Coordinate with Training Manager and on-location training sponsor to ensure event details are all in place prior to the training. Assist in coordinating onsite logistics.
• Actively communicate with on-location sponsors leading up to and during the training event to ensure all urgent needs are attended to.
• Other tasks as assigned.

Circle of Security International is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Spokane, WA: Relocate before starting work (Required)

Work Location: In person