Search Engine Marketing Specialist jobs in Germantown, TN

Job Summary:

Under supervision assist with payroll operations. Solves basic pay related inquiries of limited complexity. Summarizes colleague inquires in written form into a computerized template or ticket. Manage inbound and outbound calls. Visually examines payroll records to create tickets to resolves basic data errors and discrepancies when necessary, using Standard Operating Procedures (SOP).

Key Performance Indicators:

• Adherence to compliance (e.g., company, federal, state, local, etc.)
• Service Level Agreement (SLA) alignment

Principal Duties and Responsibilities:

• Document colleague voice interactions in writing within tickets.
• Knowledge of basic payroll and timekeeping information (e.g., utilization of basic mathematical, etc.)
• Manage inbound and outbound calls to assist with colleague inquiries.
• Respond to basic inquiries from colleague regarding payroll related matters.
• Performs other related duties as assigned.

Required Experience:

• Ability to maintain confidentiality.
• Accuracy and attention to detail
• Basic computer skills and knowledge of MS Excel
• Basic time management, strong organizational, and deductive reasoning skills
• Basic aptitude with numerical data
• Experience working in a multi-tasking environment (specifically while talking with colleagues and resolving inquires).
• Provide active listening, empathy, and problem solving.

Formal Education, Qualifications or Training:

• High School Diploma or GED
• 1 – 2 years of Payroll-related experience, preferred.

***This will be a hybrid role.  Workday experience a big plus!