Scrum Master, Sr. jobs in Benton Harbor, MI

L.A. Insurance is one of the largest independent insurance brokerages. We compare rates and coverage options from multiple insurers, giving our customers a complete picture of options, prices, and available coverage plans.

We are understanding, helpful, patient, and personal. Our customers’ confidence and peace of mind always come first. We reward hard work, promote from within and offer excellent training and career development for our employees.

We offer competitive pay and generous benefits, including paid time off, paid holidays, health insurance options and retirement participation.

Agent Support staff members handle all questions, concerns, and escalations in designated location(s). They assist clients as needed and make sure that all agencies are running smoothly, and complicated situations are managed appropriately and in a timely manner.

Key Responsibilities

• Supports agent(s) on promoting and selling different types of insurance policies to individuals on behalf of insurance companies which involve personal and commercial automobile, motorcycle, RV’s, boat, homeowners, renters, and other recreational products.
• Understand the requirements of the customer and customize insurance plans to fit the need of each individual.
• Stay up to date on services, products and plans offered at the Agency.
• Handle escalations as needed, speaking directly with clients when appropriate.
• Oversee the roll out of new product offerings and special sales events.
• Additional administrative duties as needed.

• Excellent communication and customer service skills.
• Ability to analyze client’s requirements and think critically to find the best solutions for their needs.
• Must be proficient in Microsoft Office Suite.
• Well organized and detail oriented.
• Expert knowledge about the insurance industry and LA’s product offerings.
• A team player who is punctual and possesses a strong work ethic.
• Strong computer skills.
• Responsible, trust-worthy, with the ability to problem solve independently.
• Effective at multi-tasking and prioritization.
• Meticulous attention to detail.
• Proven oral, written, telephone and presentation skills. Strong interpersonal skills.
• Ability to learn and retain product specific information and utilize to position the features and benefits to customers.
• Experience working in a high volume, high energy, fast paced sales environment.
• Experience in prospecting, cultivating, and maintaining new and existing relationships.

Education/Experience/Licenses/Certificates:

• High School Diploma or GED.

Physical Demands

• Sit for long periods of time
• Repeat the same movements
• Use of hands to handle, control, or feel objects, tools, or controls
• See details of objects that are less than a few feet away
• Understand the speech of another person
• Speak clearly so listeners can understand

This position requires a flexible work schedule, availability of overtime during surges in workload, strong organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills.