Scheduler jobs in Holyoke, MA

The purpose of the job is to provide confidential administrative support to managers, using appropriate systems, procedures and resources at Reablement West office base,in Ecton Brook.

This role ensures that aquality service is delivered to our customers, WNC policies and values are complied with and reporting deadlines are met.

Reablement West provides exceptional levels of Reablement support across West Northants in people’s own homes (the customer) .

We work to provide a fast, responsive service to individuals, who without immediate support, will be at risk of either being admitted to an acute hospital or care home or will be unnecessarily delayed from returning home.

Our friendly and committed staff provide the highest level of Reablement support to vulnerable adults in West Northants.

We apply strength-based ways of working to enable people to regain their independence whilst assessing risks associated, which will include arranging equipment, connecting people to community resources and support, and increasing people’s skills and confidence.

Our approach :

Focuses on a person’s strengths to promote and maximise independence and wellbeing.

Rebuilds confidence after a spell of illness, deterioration in health, an injury, a hospital admission, or an acquired disability.

Is different to traditional home care as it involves care providers standing back and encouraging the promotion of self-care skills that may have been lost.

Supports people to regain or retain skills to enable them to manage with minimal or no support.

Short-term and intensive.

About setting and working toward meaningful goals.

Aims to reconnect people with their communities to reduce social isolation.

Can help to reduce the amount of care the person needs from carers and family.

Reablement has a multi-disciplinary approach which means the teams work with one another to ensure your plan is person centred.

Our benefitsWe offer a wide range of benefits to our employees, these include :

Generous annual leave entitlement

starting at 28days annual leave per year, 29days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays.

An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.

Cycle to Work

scheme.

Local Government Pension Scheme plus immediate life cover

3 times your annual salary from day one) and ill-health protection.

Employee discounts

with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.

Car Lease scheme

Professional subscriptions / registration

if your job description requires that you are registered with or area member ofa professional body, WNC will pay for your professional subscription or membership fees

Employee Assistance Programme

We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.

Ongoing training and development

opportunities.

A variety of flexible working options

Our West Ways of Working

We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.

Making a difference

If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?

Delivering exceptional support, to include reception duties whilst responding to telephone and face to face enquiries. Dealing with callers and visitors in a proactive manner in accordance with the Company’s customer service standards whilst building good working relationships with internal and external managers, colleagues and customers and their carers

Offering guidance and assistance to colleagues with administrative tasks, use of IT equipment and the application of associated WNC processes.

Assisting in the co-ordination and booking of people’s discharge from hospital and maintaining their visit plans whilst they are receiving their Reablement service.

To include allocation of work to staff.

Attending and participate in staff meetings, team activities, supervision, appraisals and training.

Responsible for maintaining and developing electronic and paper record systems to ensure that the business is adequately supported.

This will require a confident, accurate and timely approach to using MS Word, MS Excel and other software as appropriate.

You play an important part in ensuring that the customer, staff and performance data held on the Company’s management information system is always up to date, in particular staff rostering.

At all times you must demonstrate an awareness and understanding of the procedures, policies and legal requirements relating to the work that you do.

This includes equality and diversity, data protection and financial regulations. You must also ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.

The role requires the ability to work flexible hours, over 36hours per week, to include alternate weekend working. Shifts variable between 7-9am start.

About youWe want you to be yourself!

Accuracy and attention to detail is key, thus previous experience within a supportive administration / officerole, is essential.

You will be confident in your administration, organisational and communication ability.

Ensuring that your communication style is always clear and polite.

Great at multi-tasking.

Enjoy working within a team and at all times showing compassion and care.

Continuous, full training and support will be given throughout your role.

About usWe're a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we're embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality.

Our corporate values, THRIVE, stand for : Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge.

Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

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Last updated : 2024-04-06