Sales Trainer jobs in Charleston, WV

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Trainer
  • BuzzClan LLC
  • Charleston, WV FULL_TIME
  • Job Description

    Job Title: Trainer

    Location: Charleston, WV

    Duration: Long Term

     

    Job Description:

    This position will be responsible for creating and delivering orientation, new hire training, and continuing education curriculums for the support center, complete with training materials, hands-on learning activities, reference documents, learning assessments, effectiveness surveys, etc. The trainer will partner with the leadership team and client representatives to ensure the achievement of individual, team, and departmental learning objectives. The trainer will actively engage in handling incoming volume for the support center to stay up to date on the latest processes and volume drivers.

    ESSENTIAL FUNCTIONS

    • §  Create and maintain training strategies, initiatives, and materials (manuals, tools, templates, process guides, etc.)
    • §  Schedule and coordinate on-site and virtual training sessions
    • §  Identify and communicate new hire performance concerns, such as attendance, technical competence, information retention, etc.
    • §  Conduct learning assessments and employee surveys to measure information retention, performance improvements, training effectiveness, etc.
    • §  Consult with other trainers, leadership, support staff, and client representatives on training initiatives, schedules, process/application changes, etc.
    • §  Analyze assessments and agent performance to identify areas of opportunity for continuing education efforts
    • §  Maintain and routinely update a database of all training materials
    • §  Calibrate with leadership on call and ticket quality expectations
    • §  Support the implementation and ongoing maintenance of all company initiatives, policies, and programs, including but not limited to quality, information security, employee relations, compensation, and performance management
    • §  Research and implement effective training activities and methodologies
    • §  Submit and track employee access/equipment requests
    • §  Other related duties as assigned

     

    KEY COMPETENCIES

    • §  Customer Focus—stays in tune with internal and external customer expectations about quality and service; seeks input from customers and acts on it; makes customer satisfaction a business priority; takes customer comments and complaints seriously; focuses on what is best for customer.
    • §  Adaptability—responds resourcefully to rapid change and ambiguity. Works constructively under pressure. Encourages change.
    • §  Communication—keeps two-way communication flowing with key stakeholders (customers, shareholders, employees, etc.). “Over-communicates” key messages about Artech to internal and external audiences. Delivers clear and effective verbal and written messages.
    • §  Ethics / Acts with Integrity—demonstrates principled leadership and sound business ethics. Shows consistency among values and builds trust with others through building credibility and follow-through on commitments.
    • §  Initiative—seeks new opportunities for business development, quality improvement and personal learning and takes appropriate risks to make them a reality.
    • §  Shaping and Driving Strategy—has a clear business focus and develops aggressive strategies to achieve competitive advantage. Translates vision and strategies into practical objectives and “street-smart” actions. Drives for results. Holds others accountable by monitoring and measuring performance.
    • §  Sound Judgement and Decision Making—applies broad knowledge when addressing complex issues. Defines issues clearly. Takes all critical information into account to make timely, tough decisions.
    • §  Team Player—promotes effectiveness of Artech as a whole by supporting common processes and measurements. Works effectively in partnership with others both across Artech and with customers to achieve business goals.

     

    MINIMUM REQUIREMENTS

    • §  Associate’s degree or equivalent experience in education or information technology
    • §  2 years of training or management experience
    • §  Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software with an emphasis on creation, design & maintenance of training material and spreadsheets
    • §  Experience with technologies and best practices for instructional manuals and teaching platforms
    • §  Strong project management skills with the ability to supervise multiple projects
    • §  Good interpersonal skills and communication with all levels of management
    • §  Strict adherence to company/client policies
    • §  Able to multitask, prioritize, and manage time efficiently
    • §  Excellent leadership, team building, and management skills
    • §  Encouraging to team and staff; able to mentor and lead
    • §  Excellent verbal and written communication skills
    • §  Able to analyze problems and strategize for better solutions
    • §  Able to work independently and proficiently without direct supervision

     

    PREFERENCES

    §  Previous call center / service desk experience

    §  Certification(s) from talent and training associations

    §  CompTIA A or other technical certifications

    §  Knowledge of ACD technology and IT Service Management (ITSM) tools/practices

    §  Knowledge of ITIL framework

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • 19 Days Ago

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Verizon Sales Consultant
  • Cellular Sales
  • Hurricane, WV OTHER
  • Cellular Sales Cellular Sales is Growing! Average and High-End Sales Consultants earn $60,000 – $93,000 / year Are you determined to grow your job into a career, in a fast-paced thriving environment? ...
  • 1 Month Ago

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Verizon Sales Consultant
  • Cellular Sales
  • South Charleston, WV OTHER
  • Cellular Sales Cellular Sales is Growing! Average and High-End Sales Consultants earn $60,000 – $93,000 / year Are you determined to grow your job into a career, in a fast-paced thriving environment? ...
  • 1 Month Ago

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Sales Manager
  • Aaron's Sales and Lease
  • Ripley, WV FULL_TIME
  • Manages the sales and marketing function of the store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program and store merchandising. Position re...
  • Just Posted

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Medical Device Sales - Paid Internship
  • Medical Sales College
  • Elkview, WV FULL_TIME
  • DescriptionMedical Device Sales - Paid InternshipLooking for a rewarding and lucrative career in the medical sales industry? Our paid Internship may be the right path for you!Here are just some of the...
  • 24 Days Ago

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Medical Device Sales - Paid Internship
  • Medical Sales College
  • Charleston, WV FULL_TIME
  • DescriptionMedical Device Sales - Paid InternshipLooking for a rewarding and lucrative career in the medical sales industry? Our paid Internship may be the right path for you!Here are just some of the...
  • 24 Days Ago

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0 Sales Trainer jobs found in Charleston, WV area

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Field Sales Representative, Medicare Advantage
  • WV Senior Advantage
  • Charleston, WV
  • WV Senior Advantage - Charleston, WV - Field Sales Agent *Very Competitive Pay and Sales Incentive Programs* West Virgin...
  • 3/28/2024 12:00:00 AM

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Field Representative - Part Time
  • RetailData LLC
  • Charleston, WV
  • Zip Code: 25309 Job ID: 19974 Standard Hours: 10-15 Compensation Range: $12.00 - $18.00 RetailData partners with the lar...
  • 3/28/2024 12:00:00 AM

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GI Specialty Sales Representative - Charleston, WV - 2666004
  • Ichgcp
  • Charleston, WV
  • **GI Specialty Sales Representative - Charleston, WV - 2666004** **IQVIA Holdings Inc.** ****Various Locations**** **Sal...
  • 3/28/2024 12:00:00 AM

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Womens Health Specialty Sales Representative - Charleston, WV - 2664617
  • Ichgcp
  • Charleston, WV
  • **Womens Health Specialty Sales Representative - Charleston, WV - 2664617** **IQVIA Holdings Inc.** ****Various Location...
  • 3/28/2024 12:00:00 AM

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Area Sales Manager - REMOTE
  • Kriss.ai
  • Charleston, WV
  • Job Description Job Description KRISS.AI is an innovative company dedicated to transforming dental practices using artif...
  • 3/28/2024 12:00:00 AM

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Outside Sales Representative - CHARLESTON
  • Matheson Tri-Gas, Inc.
  • Charleston, WV
  • POSITION SUMMARY Sells products for MATHESON tobusiness and industrial establishments or individuals at sales office, st...
  • 3/27/2024 12:00:00 AM

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Sr. Technical Trainer (US Remote)
  • Confluent
  • Charleston, WV
  • Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
  • 3/26/2024 12:00:00 AM

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Health Insurance Pre-Qualifier (WORK FROM HOME JOB | COMMISSION+BASE)
  • Allied Health Agency
  • Charleston, WV
  • Job Description Job Description To be successful, you will need: Good English communication skills (KNOWING SPANISH IS A...
  • 3/26/2024 12:00:00 AM

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Trainer jobs
$61,560 to $77,005
Charleston, West Virginia area prices
were up 1.2% from a year ago