Sales Support Representative, Sr. jobs in Vermont

Sales Support Representative, Sr. provides administrative and logistical support to the sales team. Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Being a Sales Support Representative, Sr. generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Additionally, Sales Support Representative, Sr. prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures. Typically requires a bachelor's degree or equivalent. Typically reports to a supervisor or team leader. The Sales Support Representative, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Sales Support Representative, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Representative
  • Cellular Sales
  • South Burlington, VT OTHER
  • Cellular Sales

    Job Overview

     

    The Consumer Support Representatitve will provide on going support to our sales force by conducting research, preparing reports, and handling information requests.  Assist in several areas to maintain functioning work processes.  Communicate and work with multiple areas of the organization including Sales Consutlants, customers, and leadership. Flexible to support changing priorities and needs.

     

    About Us

     

    At Cellular Sales, we believe our most important customers are those working on our team.  That’s why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program.  We can’t expect our people to provide their customers with an unparalleled experience if we don’t provide the same for them.We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher.  Collaboration, innovation, and blazing trails is what we do. Winning is the result.  Our people are the secret ingredient for our sustained success.  We don’t just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. 

     

    In this role you will

     

    • Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.
    • Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.
    • Coordinate and supply necessary documentation within online reporting trackers as needed.
    • Utilize internal systems to access and research customer accounts and history.
    • Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.
    • Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.
    • Determine credits or charges for services rendered and collect payments or arrange for billing.
    • Refer unresolved customer grievances to designated departments for further investigation.
    • May review insurance policy terms to determine whether a particular loss is covered by insurance.
    • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

     

    What we would like to see from you

     

    • Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
    • Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
    • Oral Communication: Shaping and expressing ideas and information in an effective manner.
    • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
    • Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
    • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

     

    Required Education and Experience

     

    • High School diploma or equivalent required.

     

    Preferred Education and Experience

     

    • Proficiency in Excel highly preferred.

     

    Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

     

    Knowledge

  • Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology.
  • English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Skills

  • Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation — Actively looking for ways to help people.
  • Coordination — Adjusting actions in relation to others' actions.
  • Time Management — Managing one's own time.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
  • Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals.
  • Abilities

  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties.
  •  

    AAP/EEO Statement

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Classification, Compensation & Benefits

     

    The classification is Non-Exempt.Your pay will be based on your skills and experience $20-$25 (hourly commission) — talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.

     

    Other Duties

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • 22 Days Ago

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AE - Sr Brand Ambassador (Sr Sales Associate) - US
  • Sr Brand Ambassador (Sr Sales Associate) - US - American Eagle Outfitters Careers
  • United States, VT FULL_TIME
  • BE PART OF SOMETHING REAL YOUR ROLE As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experien...
  • 5 Days Ago

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Varsity Softball Coach
  • Richford Jr-Sr High School
  • Richford, VT OTHER
  • The Richford High School is seeking a Varsity Softball Coach for the 2023-2024 school year. This is a stipended position.
  • Just Posted

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Paraeducator
  • Richford Jr-Sr High School
  • Richford, VT FULL_TIME
  • The Richford Jr.-Sr. High School is seeking a Paraeducator for the 2023-2024 school year. Franklin Northeast Supervisory Union (FNESU) is a Pre-K-12 system comprised of 6 rural towns in Northern Vermo...
  • 3 Days Ago

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Behavior Technician
  • Richford Jr-Sr High School
  • Richford, VT FULL_TIME
  • The Richford Jr.-Sr. High School is immediately seeking a Behavior Technician for the remainder 0f the 2023-2024 school year. Franklin Northeast Supervisory Union (FNESU) is a Pre-K-12 system comprise...
  • 17 Days Ago

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Customer Support Representative
  • Northfield Savings Bank
  • Berlin, VT OTHER
  • There is no better time to join NSB’s team! Job Responsibilities & Requirements The Customer Support Representative will be responsible for maintaining excellent customer service and will have strong ...
  • 2 Days Ago

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Inside Sales Support Representative
  • House of Forgings
  • Houston, TX
  • Job Description Job Description Summary: The individual in this sales role is responsible for the support of a salespers...
  • 3/28/2024 12:00:00 AM

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Sales Support Representative
  • Advanced Circuits
  • Denver, CO
  • Job Description Job Description Sales Support Representative Hours: Monday –Friday: 10:30am-7:30pm Description: Sales Su...
  • 3/28/2024 12:00:00 AM

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Relief Sales Support Representative- Step into the Beer Industry!
  • Stagnaro Distributing
  • Erlanger, KY
  • Job Description Job Description Stagnaro Distributing has an excellent opportunity for a Relief Sales Support Representa...
  • 3/27/2024 12:00:00 AM

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Sales Support Representative
  • Patterson Companies, Inc.
  • Los Angeles, CA
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 3/27/2024 12:00:00 AM

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Sales Support Representative
  • Essential Telecommunications Provider - Immediate Positions Available!
  • Bala-Cynwyd, PA
  • Job Description Job Description HERE IS YOUR OPPORTUNITY TO A PART OF A N ELITE TEAM AS A SALES SUPPORT REPRESENTATIVE! ...
  • 3/26/2024 12:00:00 AM

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Sales Support Representative
  • The Sliding Door Company
  • Los Angeles, CA
  • Job Description Job Description Position Overview: The Prospect & Lead Analyst (Sales Support Representative) is an expe...
  • 3/24/2024 12:00:00 AM

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Sales Support Representative
  • Patterson
  • Louisville, KY
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 3/4/2024 12:00:00 AM

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Sales Support Representative
  • Patterson
  • Los Angeles, CA
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 12/27/2023 12:00:00 AM

Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Representative, Sr. jobs
$64,776 to $85,328

Sales Support Representative, Sr. in Bismarck, ND
The sales support representative should be able to handle multiple calls per day, they should be able to communicate well and solve issues immediately, they should maintain a strong knowledge of the product they are dealing with and have the ability to oversee various projects and clients simultaneously.
February 22, 2020
Sales Support Representative, Sr. in Little Rock, AR
– Interacting with leading architects, engineers, building consultants, and trades across North America to provide technical support and assistance.
December 18, 2019
Sales Support Representative, Sr. in Richmond, VA
Support professionals are frequently involved in the sales process as well.
December 21, 2019