Sales Support Representative, Sr. jobs in Milwaukee, WI

POSITION ROLE SUMMARY

The Sales Support Representative is responsible for all activities required to support our Account Management and New Business development representatives.  This is a very customer-centric role that requires a high level of accuracy, attention to detail, impeccable verbal and written skills, ability to creatively resolve customer issues and the ability to learn/adapt in a fast-paced manufacturing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

• Provide support for your dedicated Account Manager or New Business Representative for day-to-day tasks:

• Accurate order entry and fulfillment
• Building solid customer relationships to promote growth
• Quoting new potential customers via phone and e-mail
• Effectiveness in customer follow-ups and closing deals
• Creative and efficient handling of issues that arise with orders in-progress by working with other internal departments as needed
• Daily communication with the Account Manager as it pertains to any accounts at risk or new trends/account growth opportunities
• Act as the primary point of contact for key accounts and when the Account Manager is out of the office
• Demonstrate industry-leading service and achieve complete issue resolution on every interaction
• Achieve and exceed set key KPIs
• Efficiently complete assigned tasks in Salesforce to drive customer retention and sales

POSITION REQUIREMENTS

To be successful in this position the employee must:

• Multi-task and learn quickly in a fast-paced manufacturing environment
• Exhibit exceptional communication skills both verbal and written
• Knowledge of key-use programs including:
  1. Microsoft office
  2. Salesforce (preferred)
  3. Adobe InDesign (experience a plus)
  4. SAGE (experience a plus)

QUALIFICATIONS

 Education and/or Experience: Associate’s or bachelor’s degree in areas of Business, Marketing, Communication or 2-3 years applicable experience in a customer service and sales-driven role.