Sales Support Representative, Sr. jobs in Irvine, CA

The Siegfried Group is a global life science company with a network of 12 sites across Europe, the USA, and Asia. Siegfried offers contract development and manufacturing of active pharmaceutical ingredients, intermediates, and drug products. Siegfried has sales of 1.3 billion USD and employs over 3,600 people. Siegfried Holding AG is listed on the SIX Swiss Exchange (SIX: SFZN).

Our site in Irvine has been part of Siegfried since 2012 and counts around 150 employees. It is our sterile drug product manufacturing site in the US and provides cGMP sterile drug product fill and finish of biologics, suspensions, emulsions, ointments, and gels.

Within this context, we are currently looking to fill the position of Account Representative.

If you are a good communicator and customer oriented, you are the right personality for us.

The Role

As Account Representative you will be responsible for managing customer accounts, fostering positive relationships with clients, and ensuring seamless communication between internal teams. In this role you will play a crucial part in supporting site customer account project activities and execution.

Your tasks

• Act as the primary contact for site customer accounts, addressing production, quality, and purchasing concerns
• Communicate project updates, promptly reporting deviations or improvements in forecasts and project status
• Participate in client project/business meetings and operational reviews when necessary
• Track project progress against revenue milestones, closely aligning with site account managers and the rolling forecast process
• Ensure effective internal communication on orders, manufacturing schedules, and material availability, escalating deviations promptly
• Collaborate with Operations, Supply Chain, and Site Account Manager to relay project requirements internally and ensure smooth operations
• Coordinate with various departments for cost worksheets, prepare project proposals, and follow up with customers, utilizing business systems efficiently

Your Profile

• Bachelor’s Degree
• 3-5 years of sales support experience, preferably in the pharmaceutical or contract manufacturing industries
• Proven experience in maintaining multiple customer accounts
• Technical background in project management, operations, or engineering is a plus
• Strong organizational, project management, and communication skills

Our Benefits

• Medical, Dental, Vision
• Employer Sponsored Life & AD&D, Long & Short-Term Disability Insurance Plans
• Voluntary Life & AD&D, Accident and Critical Care Insurance Plans
• 401K Retirement Program with Matching
• Generous Paid Time Off, Sick Time and Paid Company Holidays

Pay Range: $31-34/hour

Job Type: Full-time

Pay: $31.00 - $34.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Ability to Relocate:

• Irvine, CA 92618: Relocate before starting work (Required)

Work Location: In person