Sales Support Representative, Sr. provides administrative and logistical support to the sales team. Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Being a Sales Support Representative, Sr. generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Additionally, Sales Support Representative, Sr. prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures. Typically requires a bachelor's degree or equivalent. Typically reports to a supervisor or team leader. The Sales Support Representative, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Sales Support Representative, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
About the Company:
ITT is currently headquartered in Stamford, CT., with employees in more than 35 countries and sales in approximately 125 countries. The company generated 2022 revenues of $2.9 billion.
ITT operates through three Value Centers (business units):
Motion Technologies manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets;
Industrial Process manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, oil and gas, mining and other industrial process markets, and is a provider of plant optimization and efficiency solutions and aftermarket services and parts;
Connect and Control Technologies manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and oil and gas markets
ITT offers an extremely competitive benefits program. Our employees are provided medical and dental coverage, 401K savings plan, life insurance protection, sickness and accident income protection, a generous vacation and holiday program, a tuition reimbursement program, and a program that allows you to use tax-free dollars to pay for many health care and dependent care expenses.
Summary:
"Add Value" to our product through world class customer service and trade compliance throughout the quotation and order cycle with proper follow-up, expediting and coordinating of such parts business. Act as the single point of contact for customers and sales for the IP Repair Parts business. To support the repair parts selling initiatives of the field sales team while developing a close supportive relationship internally with fellow CSRs, with our Sales engineers in the region and customers. The CSR is a link in understanding and translating to our business system the technical and commercial repair parts requirements. The CSR is responsible for customer satisfaction regarding quotes, orders, delivery performance, and follow up quality of Quotations. Understand & assist as needed with Order Entry, and communicate the various contacts/functions in the IP Supply Chain as well as executing to processes (ship direct, Qwik Response, special commitments, etc.) in support of meeting customer requirements.
Education: Bachelors degree in a business or technical curriculum with a year of technical or sales experience. Or an Associates degree with five years experience – Customer Service, Manufacturing Production Control or Engineering.
Other Skills/Knowledge/Experience:
Proficient in MS Office applications. Requires working experience of the AS400 system,
Workbench & ePRISM. Experience using internet applications. Excellent verbal and written communication and interpersonal skills. Excellent organizational and time management skills. Knowledge and experience with IP products & processes and be capable of answering a varying degree of technical questions. Should be familiar with pump conversion and material of construction and potential material substitution using retention files and reference materials within CSC library. Understanding of IP GSC and some experience with knowledge of credit, collections & GetPaid disputes.
* Team Player * Quick learner
* Goal oriented * Puts forth extra effort
* Self starter * Well organized
* Mentoring skills *enthusiasm for work
* Effective Communications w/mgmt.
Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
“ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.”
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