Sales Support Representative, Sr. jobs in Ann Arbor, MI

Sales Support Representative

Join our team as a Sales Support Representative and embark on an exciting career where your skills and dedication make a significant impact. As a Sales Support Representative, you'll play a pivotal role in our team, ensuring smooth order processing, exceptional customer service, and seamless communication among our customers, account managers, and warehouse staff.

Hydro Builder Holdings is an equal-opportunity employer. We value diversity and encourage candidates of all backgrounds to apply.

Primary responsibilities:

• Order Precision: Accurately print will call orders, ensuring all necessary documentation is included.
• Financial Integrity: Conduct cash counts at the start and end of each shift, maintaining precision in financial transactions.
• Invoice Expertise: Prepare invoices for completed orders, verifying pricing, discounts, and payment terms.
• Customer Care: Provide outstanding customer service by assisting customers during order pickups, addressing inquiries, and offering support as needed.
• Team Coordination: Maintain open communication with account managers and warehouse teams to coordinate order fulfillment and address potential issues.
• Document Management: Scan and upload pick packets, shipment confirmations, and disclaimers into our system, meticulously organizing order documentation.
• Accuracy Assurance: Conduct thorough checks of uploaded scans to ensure data accuracy and completeness.
• Payment Processing: Accurately processes cash and card payments while following company financial procedures and security protocols.

Required Skills to be successful in this role:

• Attention to Detail: Meticulous handling of financial transactions and order documentation.
• Communication Skills: Exceptional ability to build customer rapport and collaborate with team members.
• Tech Proficiency: Competence in using computer systems, email, and office software for order processing and communication.
• Efficiency: Capacity to work effectively in a high-paced will-call setting, staying organized amid change.
• Problem-Solving: Demonstrated ability to address customer inquiries or concerns with professionalism and tact.
• Team Player: Flexibility to adapt to shifting priorities and a collaborative mindset within a team-oriented environment

Competitive Compensation and Benefits Package

• Starting at $18-$20/hr DOE
• Health Insurance
• Dental Insurance
• Vision Insurance
• Advancement Opportunities
• Life Insurance
• 401k w/company match up to
• 4%Eligible after one year of service working reg full time.
• PTO & Sick time
• Health saving account
• Parental LeaveEligible after one year of service working reg full time.
• Professional development assistance
• Employee assistance program

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Tell us how you would work with a coworker to resolve conflict and create a collaborative solution.

Experience:

• Sales: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person