Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Role: As Post-Sales Support, you will guide our customers from order entry through complete shipment. Your goal is to create a positive customer experience by communicating in a timely, accurate manner with customers, Inside Sales, Outside Sales, Warehouse personnel, and Directors. You will be primarily responsible for the Post Sale management portion of the Lester Sales Process.
Status: Full time
Responsibilities:
SKILLS & QUALIFICATIONS:
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