Sales Support Manager jobs in Connecticut

Job Description

Sales Manager

As a key member of the store team, the Sales Manager is responsible for meeting/exceeding new and used vehicle gross and volume objectives on a daily, monthly and annual basis. The Sales Manager ensures that number of units sold produce sufficient gross to meet store profit objectives. The Sales Manager represents Balise and the store through consistent, positive interaction with customers, and other dealership staff. The Sales Manager is responsible for delivering the highest level of customer service individually and in conjunction with other store team members.

Job Description:

• Conducts Sales department meetings reviewing performance objectives with team
• Works closely with team members setting appropriate sales objectives, measures individual performance and provides necessary training and support to meet objectives
• Coaches and manages team members for top performance
• Manages and tracks sales team commissions, addresses concerns or questions related to commissions and pay
• Deals with performance challenges quickly, directly and with respect and professionalism
• Maintains professional relationships with store team members
• Acts as a trusted member of the total store team
• Develops annual sales goals, monitors performance against goals and develops plans for improvement when performance falls short
• Develops annual budget for controllable expenses, monitors and develops plans for improvement when performance falls short
• Sets appropriate front and back gross profit objectives
• Maintains aged inventory per company guidelines
• Determines size and mix of used inventory based on demand and availability
• Manages the collection of factory rebates in a timely fashion
• Manages and safeguards cash from customer purchases
• Maintains current knowledge of all local, state and federal rules and regulations regarding customer interactions, environmental issues, sales transaction and safety concerns
• Develops and maintains effective Customer Retention programs and processes
• Manage and measures effective Prospecting and Referral programs
• Reviews all deal settlement paperwork for completeness and accuracy
• Manages the vehicle delivery process to ensure the highest level of customer education and service
• Resolves issues with customers and looks for ways to satisfy the customer with the intent of developing customer loyalty
• Measures the results of advertising and promotions
• Ensures that thorough Used Vehicle Appraisals are conducted following company guidelines

Environmental & Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds
• A current valid driver’s license and insurability rating is required
• This position may require up to 10% travel

Benefits Include:

• Paid vacations and holidays
• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Employee discounts on service, parts and vehicles

Qualifications

Skills & Requirements:

• Automotive Sales experience 3-5 years
• Successful Finance and/or sales manager experience preferred
• Demonstrated Leadership abilities
• Excellent communication and high CSI
• Valid Driver’s license- good MVR record.