Sales Support Manager jobs in Aiken, SC

Department: Sales & Marketing                                     Reports to: President

FLSA Status: Exempt                                                     Prepared Date: 2/15/2024

Position Type: Full-time

About Signarama:

Signarama Augusta is a rapidly expanding, full-service sign company dedicated to delivering cutting-edge solutions using the latest technology and premium-quality products. Specializing in design, printing, and installation services, we cater to a diverse range of signage needs, from small-scale projects to large-scale installations.

Why Signarama is a Great Place to Work:

Signarama Augusta offers a fulfilling and dynamic work environment where employees can grow professionally, collaborate creatively, and make a tangible impact by bringing our customers' visions to life, all within a supportive team setting and a consistent Monday-Friday, 9-5 schedule.

Job Summary:

The Sales Support Representative will play a critical role in supporting our sales team by handling various administrative tasks, customer interactions, and ensuring smooth coordination of sales activities.

Successful Candidate Profile:

A successful Candidate will have blend of excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

Essential Functions:

1. Social Media Management:
   • Develop and execute social media posts to promote company products and services.
   • Monitor social media channels for customer inquiries and engagement.
2. Email Newsletters:
   • Create engaging email newsletters to distribute to our customer base.
   • Coordinate email campaigns to target specific customer segments.
3. Customer Interaction:
   • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
   • Provide exceptional customer service and support to enhance customer satisfaction.
4. Estimate Creation:
   • Prepare accurate and detailed estimates for potential customers based on project requirements.
   • Collaborate with sales team members to ensure timely delivery of estimates to clients.
5. Accounts Receivable:
   • Assist in managing accounts receivable processes, including invoicing and payment follow-ups.
   • Maintain accurate records of customer transactions and payments.
6. Project Scheduling:
   • Coordinate project schedules in collaboration with sales team and other departments.
   • Ensure timely completion of projects by effectively managing deadlines and resources.
7. Estimate Follow-ups:
   • Follow up with potential customers to answer questions and address concerns regarding estimates.
   • Keep track of leads and opportunities to maximize sales conversion.
8. Permit Acquisitions:
   • Facilitate the acquisition of necessary permits for construction projects.
   • Liaise with relevant authorities and agencies to ensure compliance with regulations.

Critical Success Factors:

• Excellent Phone Skills: Ability to communicate effectively and professionally over the phone, providing exceptional customer service and support.
• Time Management: Strong ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
• Organization: Exceptional organizational skills with meticulous attention to detail, ensuring accuracy in all tasks and documentation.
• Tech Savvy: Proficient in using various software and tools, including MS Office Suite, CRM systems, social media platforms, and email marketing software.
• Customer-Focused: Demonstrated commitment to delivering high-quality service and building strong relationships with customers.
• Team Player: Ability to collaborate effectively with sales team members and other departments to achieve common goals.
• Adaptability: Willingness to adapt to changing priorities and responsibilities, demonstrating flexibility and resilience in a dynamic work environment.

Required / Preferred Education and Experience:

• Five plus years of experience in General Business, Sales, or Marketing,
• Must have a valid Government issued Driver’s License with a clean driving record that is verified prior to employment

• Digital Marketing experience
• Social Media planning and management experience
• Signage or Branding Industry experience a plus

Benefits:

• Competitive Salary
• Paid Holidays
• Paid Vacation

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Signarama of Augusta is an equal opportunity employer.  We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.