Sales Support Director establishes the sales support process, develops an infrastructure of systems and tools, and directs support operations. Ensures that sales teams receive the tools and resources needed for smooth operations. Being a Sales Support Director monitors all sales activities to identify problems, create solutions, and produce accurate reporting. Develops and implements promotional events to increase sales volume. Additionally, Sales Support Director may provide oversight of sales incentive or commission programs. Requires a bachelor's degree. Typically reports to senior management. The Sales Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Sales Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
SUMMARY:
This role is a key operational governance and support position for Pike Engineering. The Director – Performance Support is a critical agent for moving the Engineering organization forward to position the business for the future. The position reports directly to the VP – Engineering, and administers duties on behalf of the VP, often interfacing as a peer to executives (VPs and directors) operating the business.
As business is experiencing aggressive expansion, year-over-year growth is forecast to be 15% - 20%, with margins improving as the increased volume of business affords economies of scale and business efficiency. Under the direction of this leader, support staff will develop solutions, standards, tools, templates, and other resources to support consistent operations and use of best practices. The individual will also direct operational process improvements to provide alignment, clarity of responsibilities, and efficiencies, while at the same time, enabling field operations to differentiate themselves with customer-centered (and often unique-to-the-client) services and work products. By leading initiatives across Engineering, the Director will take on responsibilities that support operations, allowing operations teams to focus on customers, employees, and growth of their respective business.
The position is responsible for operational support, governance, strategic and business planning, as well as leading collaboration with corporate support functions to integrate support effectively and produce outcomes that position the business for the future.
The incumbent will model the values of the organization and will demonstrate exceptional leadership skills, judgement, communications, collaboration, and business acumen as they carry out assigned duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Accountable for leading and facilitating business planning activities; integration of business plans to financial plans. Plan and manage on behalf of the President implementation of the business plan as it is executed by the operations (Regions / Lines of Business). |
Responsible for strategic and tactical initiatives, maintaining mechanisms to track progress, reinforce accountability, and identify variances to initiative status for the purpose of taking corrective action. |
Facilitate monthly leadership forums for accountability to reinforce transparency, KPI monitoring, and business effectiveness / operational efficiency |
Provide Operations support: Support process improvement, efforts to optimize resources and reduce fixed costs. |
Provide business analysis to produce intelligence and insight informing business improvement and corrective action planning. |
Provide exemplary leadership of direct reports to identify and solve major issues within the organization. Setting a positive culture that permeates their organization. |
Lead interface between Engineering and support organizations (Finance, IT, HR) to improve and integrate support promoting efficiency, effectiveness, and employee engagement. |
Manage the Engineering Technology Plan and direct improvements to leverage technology and associated processes across Engineering |
Provide (light) governance to align operational performance through consistency, standards, policies, and by clarifying business controls, while at the same time enabling field operations to differentiate their products and services with customer-centered (and often unique-to-the-client) tailored solutions. |
Builds a strong rapport with other leaders across the enterprise to accomplish mutual goals and objectives for the organization. |
Develop assigned leaders and identify future leaders through succession planning and leadership development |
Ultimately responsible for all activities under their assigned organization and other duties as agreed to with executive team. |
COMPLEXITY OF WORK:
RELATIONSHIP OUTSIDE WORK GROUP:
SUPERVISORY RESPONSIBILITIES:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. REGULAR ATTENDANCE is required.
2. EDUCATION and/or EXPERIENCE
Experience
CERTIFICATIONS, LICENSES, REGISTRATIONS:
LANGUAGE SKILLS:
A. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
B. Ability to write reports, Business correspondence, and procedure manuals.
C. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS:
1. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets.
2. Ability to compute rate, ratios, and percent and to draw and interpret bar graphs.
3. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY:
A. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
B. Ability to define problems collect data, establish facts and draw valid conclusions.
OTHER SKILLSAND ABILITIES:
PHYSICAL DEMANDS:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How much on the job time is spent in the following physical activities?
Does this job require that weight be lifted or force to be exerted? If so, how much and how often?
Does this job have any special vision requirements?
☒Close Vision (clear vision at 20 inches or less)
☒Distance Vision(clear vision at 20 feet or more)
☒Color Vision (ability to identify and distinguish colors)
☒Peripheral visions (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
☒Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships_
☒Ability to Adjust Focus (ability to adjust the eyes to bring an object into sharp focus)
☐No Special Vision Requirements
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job, the noise level in the work environment is:
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Pike Engineering is an equal opportunity employer
EOE/Minorities/Females/Vet/Disabled
Pike Engineering is a Non-Union Company
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