Sales Support Director jobs in Pennsylvania

Sales Support Director establishes the sales support process, develops an infrastructure of systems and tools, and directs support operations. Ensures that sales teams receive the tools and resources needed for smooth operations. Being a Sales Support Director monitors all sales activities to identify problems, create solutions, and produce accurate reporting. Develops and implements promotional events to increase sales volume. Additionally, Sales Support Director may provide oversight of sales incentive or commission programs. Requires a bachelor's degree. Typically reports to senior management. The Sales Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Sales Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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IT Field Support Technician
  • Cellular Sales
  • Coraopolis, PA OTHER
  • Cellular Sales

    IT Field Support Technician

     

    ClassificationNon-Exempt

     

    Reports toIT Field Support Supervisor 

     

    JOB DESCRIPTION

     

    Summary/ObjectiveWorks under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk.    

     

    Essential Functions

  • Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
  • Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
  • Logs and tracks issues using problem management database, and maintains history records and related problem documentation
  • Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
  • Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
  • Brainstorms with team members to resolve more complex problems and escalates difficult issues to Senior Technician for more technical assistance
  • Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
  • Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
  • Coordinates preventative maintenance and vendor services as necessary
  • Competencies

  • Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
  • Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
  • Supervisory ResponsibilityThis position has no supervisory responsibilities.

     

    Work EnvironmentThis job is in a store/retail environment

     

    Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 75 lbs. Must be able to drive.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

     

    Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.

     

    Travel50%

     

    Required Education and Experience

  • HS diploma
  • Minimum 3 years verifiable technology remote support
  • Preferred Education and Experience

  • Two or four year degree
  • Industry certifications a plus
  • Understanding of ITIL
  • Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

  • Ability to deal with stress and changing priorities
  • Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
  • Excellent interpersonal skills with the ability to work both independently and as part of a team
  • Strong troubleshooting skills
  • AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • 2 Months Ago

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Franchise Development Director
  • Sport Clips - Support Center
  • Philadelphia, PA FULL_TIME
  • Benefits: 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Vision insurance Wellness resources The Franchise Development Director serves as...
  • Just Posted

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Assistant Clinical Director
  • ABA Support Services LLC
  • Bethlehem, PA FULL_TIME
  • Description The Assistant Clinical Director will support the Clinical Director and the executive director in the clinical operations of ABA Support Services LLC, and will work in conjunction with the ...
  • 1 Day Ago

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Behavior Specialist/Director of Shared Wellness
  • SHARED SUPPORT SOUTH INC
  • Warrington, PA OTHER
  • Job Details Job Location: CORPORATE OFFICE - Warrington, PA Position Type: Full Time Salary Range: Undisclosed Job Shift: Any DescriptionAre you a licensed psychologist or social worker passionate abo...
  • 1 Month Ago

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Mobile Director of Nursing- Pennsylvania
  • Saber Community Support and Development Office
  • Philadelphia, PA FULL_TIME
  • **This is a Full-Time Mobile DON role. This is a great opportunity to travel to various facilities and serve as the Interim Director of Nursing.** Are you an experienced nurse who is ready for a dynam...
  • 21 Days Ago

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Mobile Director of Nursing (DON)
  • Saber Community Support and Development Office
  • Allentown, PA FULL_TIME
  • **This is a Full-Time Mobile DON role. This is a great opportunity to travel to various facilities and serve as the Interim Director of Nursing.** Are you an experienced nurse who is ready for a dynam...
  • Just Posted

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Executive Director of Sales and Marketing
  • Johns Hopkins Health Plans
  • Hanover, MD
  • Job Summary Reporting to the VP & COO, the Exec Dir Sales & Marketing leads the organization’s marketing, communications...
  • 3/28/2024 12:00:00 AM

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senior sales manager/director
  • Hireio, Inc.
  • Philadelphia, PA
  • We are an AI-driven robotics startup aimed at developing and promoting affordable autonomous lawn management robots and ...
  • 3/26/2024 12:00:00 AM

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Sr Sales Manager/Director, NAMER
  • Multiplier
  • New York, NY
  • Sr Sales Manager/Director, NAMER New York A BIT ABOUT US We're at the forefront of one of the most exciting evolutions o...
  • 3/26/2024 12:00:00 AM

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Strategic Executive Sales Director
  • Koch Davis
  • Bridgewater, MA
  • The Strategic Executive Sales Director will be responsible for developing and selling revenue generating opportunities w...
  • 3/26/2024 12:00:00 AM

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Sales Manager / Director
  • Bitdeer Group
  • Austin, TX
  • About Bitdeer: Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing in...
  • 3/25/2024 12:00:00 AM

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Account Sales Director
  • EM3
  • Chicago, IL
  • Job Title: Account Sales Director - (Energy / Utilities / Renewables) Location: Chicago, US Job Type: Full-time, permane...
  • 3/25/2024 12:00:00 AM

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Executive Director, Spesolimab Sales & Marketing
  • Boehringer Ingelheim
  • Ridgefield, CT
  • **Description** The Executive Director (ED), of Spesolimab Sales and Marketing is responsible for leading and overseeing...
  • 3/25/2024 12:00:00 AM

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(Senior) Sales Manager/Director- Appliances Motors and Compressors
  • Midea America Corp
  • Dallas, TX
  • About Midea Group Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensi...
  • 3/24/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Director jobs
$162,058 to $217,115

Sales Support Director in Sacramento, CA
They are also responsible for designing the development strategy for Walmart sales.
February 04, 2020
You can also apply for IT and sales-related industrial placements, summer internships and insight programmes.
February 13, 2020
Sales Support Director in Abilene, TX
The person with this role also needs to provide effective support for the administration of the store in achieving its sales goals.
February 19, 2020
Sales Support Director in Bellingham, WA
Yes, PMs need to work with and support the sales force but more as consultants than full time participants.
December 02, 2019