Position Summary

This position provides sales support information and services to potential and existing internal and external customers.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Acting as a customer support liaison for delivery scheduling, complaints, order processing, and customer service
• Calls customers to receive orders
• Provides information about products, services, or equipment to customers by answering questions, requests for schedules, and pricing via written correspondence and telephone contact
• Prepares invoices for account processing and billing
• Ensures daily delivery tickets are prepared and processed
• Processes and prepares orders for company products
• Provides answers to customers  by collecting, analyzing, and summarizing sales information
• Maintains  customer accounts to ensure billing and service are up to date
• Processing incoming inquiries by sorting and distributing mail
• Answers phones
• Provides exceptional customer service to all internal and external customers
• Acts as a liaison for sales support, delivery, and operations 
• Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• A High School Diploma or GED is preferred
• A minimum of 2-3 years experience
• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone, and in writing
• Ability to work independently and resolve practical problems
• Excellent organizational skills and ability to work well under stress, despite numerous interruptions.
• Accuracy and attention to detail.
• Must have computer skills in word processing, spreadsheets, and databases.

Physical Demands and Work Environment

The physical demands described here represent those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.