Sales Supervisor - Telesales jobs in Roanoke, VA

Job Description

Pinnacle Group, LLC d/b/a Aaron’s Sales and Lease Ownership is currently accepting applications for a Warehouse Manager/Supervisor in our Princeton, WV Location.

Summary

The Warehouse Manager is responsible for the inventory management of the store, including product placement, loading products for deliveries, and receiving products from vendors or as customer returns. They are also responsible for maintaining high levels of accuracy in day-to-day operations as well as developing the delivery specialist team to ensure the store is exceeding customers’ expectations.

The Warehouse manager will also assist in merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating products. This team member may occasionally review lease agreements with the customer during delivery.

During all duties, the Warehouse Manager will serve as an ambassador of Aaron’s with a goal of delivering an exceptional customer
experience.

Reporting

Reports directly to the General Manager

Primary Responsibilities

Ensures high level of customer satisfaction through excellent service with a focus on delivering an exceptional experience

• Oversees all Product Technicians to ensure efficient delivery of merchandise, including coaching, mentoring, and issuing corrective action when required with assistance from management
• Partners with the General Manager to ensure inventory levels adhere to company guidelines in warehouse
• Verifies correct products and accessories for deliveries, returns, and from vendors
• Creates delivery schedule and ensures it is followed by the Product Technicians
• Assists with merchandise returns, including loading and servicing products in vehicle
• Conducts New Deliveries, Service Calls, Returns, and Product Exchanges:
• Loads, secures, and protects products in delivery vehicle to avoid any damage during delivery
• Ensures all merchandise is clean and in good operating condition prior to delivery
• Offloads, installs, and demonstrates merchandise applying product and customer experience training to ensure an exceptional customer experience
• Confirms customer identification, collect payments, and obtain customer signature on lease agreements
• Cleans, certifies and restores merchandise in the Quality Assurance Center for all items returned
• Reviews company marketing materials and available training resources regularly to stay up to date on product features and basic service procedures
• Conducts courtesy calls to all customers prior to delivery
• Protects company assists and maintains company confidentiality
• Maintains the store’s warehouse in a nest and orderly manner
• Operates delivery vehicles in a safe manner
• Documents all vehicle movement in accordance to company guidelines
• Conducts daily inspection of inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
• Assists in field marketing programs as requested by the General Manager including the distribution of company advertisement/flyers while out of the store
• Performs other reasonable duties requested by management

Qualifications

• 3 years of shipping/receiving or related logistics
• High School Diploma or equivalent
• Strong problem solving and decision making skills
• Excellent professional communication skills with both internal and external contacts
• Detail-oriented with strong organizational skills
• Skilled in balancing multiple priorities in a fast-paced environment

Requirements

• At least 21 years old with a valid driver’s license
• Willing to complete pre-employment drug screening and background check
• Satisfactory MVR (driving record)
• Must meet DOT requirements to obtain certification in required states
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Excellent interpersonal and communication skills
• Proficient computer skills
• Excellent telephone etiquette
• Maintain a professional appearance

Each Franchise location is individually owned and operated.

Benefits may vary from Franchise to Franchise.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Warehouse experience: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person