Sales Supervisor - Telesales oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Being an Sales Supervisor - Telesales implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Sales Supervisor - Telesales monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills. May require an associate degree. Typically reports to a manager. The Sales Supervisor - Telesales supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Sales Supervisor - Telesales typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
The Sales Associate Supervisor is responsible for supervising the Sales Associate staff to ensure all tasks and assignments are completed in their area of responsibility and meeting assigned deadlines.
This position is responsible for the scheduling of sales associates and responsible for referring and selling Bank products and services as well as coach sales associates to refer and sell Bank products and services.
RESPONSIBILITIES :
Qualifications
High School diploma or equivalent is required
Minimum of one (1) years of professional working experience, preferably in Banking environment.
Ability to demonstrate working knowledge of core banking system if prior working experience is not in the Banking field.
Prior supervisory experience is highly desired in order to demonstrate ability to lead staff members
Ability to effectively demonstrate a sales oriented professional demeanor
Excellent verbal and written communication skills
Ability to demonstrate excellent customer service and interpersonal skills
Ability to interact effectively with customers in a confident, professional, mature and courteous manner
Proficiency in Microsoft Office Products is required
Ability to efficiently operate standard office equipment, including a computer, copier, fax, and calculator is required
Demonstrate problem solving ability, good analytical and math skills
Organization skills and ability to multi-task in a fast paced environment is essential.
KEY COMPETENCIES
Customer Service
Interpersonal Skills
Leadership Skills
Communications Skills
ESSENTIAL FUNCTIONS :
Standing and Sitting for extended periods of time.
Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
Ability to converse and exchange information with all levels of staff within organization.
Ability to observe, perceive, identify, and translate data
Company Profile
At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service.
While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors.
Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.
C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments.
Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come.
At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve;
celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values.
Member FDIC. Equal Housing Lender. Equal Opportunity Employer.
Last updated : 2024-04-24
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