Sales Supervisor - Telesales jobs in Grand Prairie, TX

Sales Supervisor - Telesales oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Being an Sales Supervisor - Telesales implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Sales Supervisor - Telesales monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills. May require an associate degree. Typically reports to a manager. The Sales Supervisor - Telesales supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Sales Supervisor - Telesales typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Sales Supervisor - Telesales jobs

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    •
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 19 Days Ago
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S
Telesales Life Insurance Sales Agent - remote (work from home) position.
  • Security National Life Insurance Company
  • Dallas, TX CONTRACTOR
  • *This offer is only intended for licensed life insurance agents with final expense experience.If your a licensed life insurance agent with telesales experience the SNL Loyalty Sales Division may be yo...
  • 2 Months Ago
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C
Mobile Steam Supervisor
  • Cleaver-Brooks Sales & Service
  • Dallas, TX FULL_TIME
  • Cleaver Brooks Sales and Service is looking for a Mobile Steam Supervisor to join our team in Dallas, TX. The Mobile Steam Supervisor will direct the daily operation of the CBSS Mobile Steam departmen...
  • 8 Days Ago
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K
Telesales Representative
  • Kaeser Compressor, Inc.
  • Dallas, TX FULL_TIME
  • Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial air systems with over 6,000 employees worldwide. Our primary goal is providing exceptional customer service c...
  • 2 Days Ago
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M
Dallas Telesales Representative
  • MCI Jobs
  • Dallas, TX FULL_TIME
  • POSITION OVERVIEW TELESALES REPRESENTATIVE (PART-TIME) We are looking for telesales representatives to support outbound sales programs for commercial clients. In this role, you will make outbound call...
  • 1 Month Ago
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M
Dallas Telesales Representative
  • MCI Careers
  • Dallas, TX FULL_TIME
  • LOCATIONDallas, TX JOB TYPEFull-Time SALARY$15.00 / hour POSITION OVERVIEW TELESALES REPRESENTATIVE (PART-TIME) We are looking for telesales representatives to support outbound sales programs for comm...
  • 18 Days Ago
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0 Sales Supervisor - Telesales jobs found in Grand Prairie, TX area

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Business Development Account Manager
  • PPAI - Promotional Products Association International
  • Irving, TX
  • PPAI is a + $20M dynamic trade association focused on supporting our nearly 15,000 member organizations in the Promotion...
  • 4/16/2024 12:00:00 AM
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P
Lease Sales Manager
  • PACCAR
  • Grand Prairie, TX
  • Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in ...
  • 4/16/2024 12:00:00 AM
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C
Inside Sales Consultant
  • Consilium Staffing
  • Irving, TX
  • Consilium is looking for a Inside Sales Representative - that will be able to create and cultivate functional partnershi...
  • 4/15/2024 12:00:00 AM
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Strategic Account Sales Manager/Market Director-Owner
  • Johnson Controls International
  • Irving, TX
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 4/15/2024 12:00:00 AM
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HVAC Service Sales Rep
  • Johnson Controls International
  • Irving, TX
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 4/15/2024 12:00:00 AM
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R
Sales Internship (Concrete Industry)
  • Rinker Materials
  • Grand Prairie, TX
  • Job Description Job Description Why Join Our Team? Joining Rinker means becoming a part of a team that's committed to ma...
  • 4/14/2024 12:00:00 AM
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Inside Sales Specialist
  • Goosehead Insurance Agency
  • Grand Prairie, TX
  • JOB DESCRIPTION Job Title: Enterprise Sales Agent Location: Westlake, TX Status: Exempt Department: Enterprise Sales Rep...
  • 4/13/2024 12:00:00 AM
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B
Remote Inside Sales Representative
  • Brook Financial Group
  • Grand Prairie, TX
  • Ready to dive in the Sales realm? Join our vibrant team as a Remote Inside Sales Representative on a 1099 contract basis...
  • 4/12/2024 12:00:00 AM
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About Grand Prairie, Texas

Grand Prairie is a city in Dallas County, Tarrant County, and Ellis County, Texas, in the United States. It is part of the Mid-Cities region in the Dallas–Fort Worth metroplex. It has a population of 175,396 according to the 2010 census, making it the fifteenth most populous city in the state. Grand Prairie is located along the border between Tarrant and Dallas counties, with a small portion extending south into Ellis County. The city is bordered by Dallas to the east, Cedar Hill and Midlothian to the southeast, Mansfield to the southwest, Arlington to the west, Fort Worth to the northwest, an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Supervisor - Telesales jobs
$69,524 to $103,669
Grand Prairie, Texas area prices
were up 2.2% from a year ago
View detail

What does a Sales Supervisor - Telesales do?

Sales Supervisor - Telesales in Boston, MA
Directly responsible for daily operations of Medicare Telesales Representatives and or Conversion units, including management of workflow and daily staffing levels.
February 13, 2020
Sales Supervisor - Telesales in Sumter, SC
Lead implementation of telephone sales strategy for Senior Advantage.
February 08, 2020
Sales Supervisor - Telesales in Lynchburg, VA
Collaborate closely with District Sales Managers to optimize enrollment of Senior Advantage members.
January 29, 2020