Sales Supervisor - Telesales oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Being an Sales Supervisor - Telesales implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Sales Supervisor - Telesales monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills. May require an associate degree. Typically reports to a manager. The Sales Supervisor - Telesales supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Sales Supervisor - Telesales typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
Sales Supervisor (F / T)
The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent.
The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.
Responsibilities
Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
Assist in training and developing a successful sales team.
Ensure that all customer service initiatives are in place to address issues quickly and courteously.
Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
Be flexible and occasionally perform work outside of your specific role.
Requirements
Minimum of 2-3 years of retail experience.
High school diploma or equivalent preferred.
Excellent team-building skills.
Strong verbal and written communication skills.
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and / or holidays.
Benefits
Medical, Dental, Vision Benefits & Flexible Spending Accounts
Life & Short / Long-Term Disability Benefits
401K Eligibility over the age of 21 with Company match after 6 months of employment
Paid time off benefits including paid vacation, sick time, voting
Virtual Health Care
50% off employee discount and 40% off immediate family discount
Friends and Family Discount Events
Free shoe every season / quarter
Employee Assistance Program
Tuition Reimbursement Program
Career Growth
Employee Referral Program
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Full-Time / Part-Time
Full-time
Last updated : 2024-02-24