Sales Representative jobs in Roanoke, VA

Sales Representative develops new prospects and interacts with existing customers to increase sales of an organization's products and/or services. Works with customers to find what they want, create solutions and ensure a smooth sales process. Being a Sales Representative a certain degree of creativity and latitude is required. May require a bachelor's degree. Additionally, Sales Representative typically reports to a supervisor or manager. The Sales Representative work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Sales Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative - Martinsville, VA
  • Signode -Customer Service Representative
  • Martinsville, VA FULL_TIME
  • Customer Service Representative - Martinsville, VA

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$22/hourly 

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.

    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


  • Just Posted

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Sales Representative
  • Sysco
  • Lewisburg, WV FULL_TIME
  • Company: US0007 Sysco Virginia, LLCZip Code:22801Minimum Years of Experience:0-1 YearsEmployment Type:Full TimeTravel Percentage: Up to 25%COMPENSATION INFORMATION:The pay range provided is not indica...
  • 22 Days Ago

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Sales Representative
  • Sysco
  • Princeton, WV FULL_TIME
  • Company: US0007 Sysco Virginia, LLCZip Code:22801Minimum Years of Experience:0-1 YearsEmployment Type:Full TimeTravel Percentage: Up to 25%COMPENSATION INFORMATION:The pay range provided is not indica...
  • Just Posted

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Sales Representative
  • CSE Inc
  • Roanoke, VA FULL_TIME
  • Department: Crane Sales Reports To: Marketing and Sales Manager/Branch Manager FLSA Status: Exempt Summary Sells service to business and industrial establishments or individuals at sales offices, trad...
  • Just Posted

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Sales representative
  • Sysco
  • Martinsville, VA FULL_TIME
  • Company : US0007 Sysco Virginia, LLC Zip Code : 22801 22801 Minimum Years of Experience : 0-1 Years Employment Type : Full Time Full Time Travel Percentage : Up to 25% Up to 25% COMPENSATION INFORMATI...
  • Just Posted

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Sales Representative
  • Kimball Midwest
  • Lewisburg, WV FULL_TIME
  • DESCRIPTION Who Are You?Are you someone who likes the idea of unlimited earning potential? At Kimball Midwest, you have the opportunity to earn what you are worth.Do you value less windshield time and...
  • 3 Days Ago

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0 Sales Representative jobs found in Roanoke, VA area

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Sales Representative - Financial Institutions
  • Heartland
  • Roanoke, VA
  • Sales Representative - Financial Institutions Heartland is partnered with some of the most prestigious financial institu...
  • 3/28/2024 12:00:00 AM

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Pharmaceutical Field Sales Representative
  • Inizio Engage
  • Roanoke, VA
  • Inizio Engage is building a nationwide team of field based Pharmaceutical Sales Representatives. This is an excellent en...
  • 3/28/2024 12:00:00 AM

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Route Sales Representative
  • Alsco Inc.
  • Roanoke, VA
  • ** Route Sales Representative** **Job Category****:** Service **Requisition Number****:** ROUTE023657 Showing 1 location...
  • 3/28/2024 12:00:00 AM

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Route Sales Representative 5/8 Hourly
  • Alsco Inc.
  • Roanoke, VA
  • ** Route Sales Representative 5/8 Hourly** **Job Category****:** Service **Requisition Number****:** ROUTE024382 Showing...
  • 3/28/2024 12:00:00 AM

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Route Sales Representative 5/8 Hourly-
  • Alsco Inc.
  • Roanoke, VA
  • ** Route Sales Representative 5/8 Hourly-** **Job Category****:** Service **Requisition Number****:** ROUTE025530 Showin...
  • 3/28/2024 12:00:00 AM

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Territory Sales Representative
  • EMERGING BLUE
  • Roanoke, VA
  • Territory Sales Representative The ideal Candidates will be happy working remotely, effectively managing their own sched...
  • 3/27/2024 12:00:00 AM

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Industrial Sales Representative - 1099
  • HYTORC
  • Roanoke, VA
  • HYTORC is the most trusted name in Industrial bolting solutions, and we are currently looking to expand our outside sale...
  • 3/27/2024 12:00:00 AM

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Sales Representative - SaaS
  • Heartland
  • Roanoke, VA
  • Sales Representative - SaaS Are you a sales rockstar seeking a sales career with an exciting SaaS company? Look no furth...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Representative jobs
$58,555 to $83,169
Roanoke, Virginia area prices
were up 1.2% from a year ago

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