GENERAL RESPONSIBILITIES:
Assist in all aspects of the promotional process (i.e. conception, plan, budget, implementation, create Proforma, and review of post-promotion analysis).
DUTIES:
- Ensures that the highest standards of customer service are maintained in accordance with policies and procedures set forth by North Star Mohican Casino Resort.
- Must maintain an acceptable departmental attendance record.
- Must be reliable and prompt when reporting to work.
- Must be clean, well-groomed and dress professionally.
- Assist in analyzing results of all casino promotions and suggest opportunities for improvement.
- Accesses the player tracking system, including Bonusing software, Kiosk management, and other promotion systems to set up and make updates for promotions as necessary.
- Assists with proofing all direct mail and associated collateral for accuracy.
- Coordinates purchasing process to obtain promotional prizes, including but not limited to, electronics, automobiles, gifts, decorations, vehicles, etc. for events and promotions.
- Disseminate information about all casino promotions, including events, to appropriate departments.
- Resolves guest inquiries and requests, including correspondence by phone, letter & email
- Assist in the smooth operation of promotional and special event activities, including acting as emcee.
- Assist in coordinating paperwork needed for all promotional events including but not limited to winner’s logs and winner’s release forms, cage/vault requests, IT requests, F&B requests, etc.
- Work closely with support departments that are involved with the execution of the events. (Maintenance, IT, Food & Beverage, Slots Department, Table Games Department, etc.)
- Provide excellent guest service and willing to work nights, weekends and holidays as required.
- Must adhere to all established rules, regulations, procedures and policies of North Star Mohican Casino Resort and the Marketing Department.
- Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws and other communicated expectations, including but not limited to: Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos or other communication from supervisory or regulatory personnel.
- The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based upon organizational needs and/or deemed necessary by the department manager