SB Financial Services Relationship Manager develops and manages banking relationships with small business customers to acquire new business, sell financial products and services and grow the portfolio. Prospects for new customers, upsell opportunities, and referrals. Being a SB Financial Services Relationship Manager develops and maintains strong relationships with referral sources. Engages with existing customers to understand their financial needs and provide suggestions for products and services that benefit small businesses throughout the business cycle. Additionally, SB Financial Services Relationship Manager serves as point of contact and advocates for customers to answer questions, resolve issues, and provide product information. Maintains an in-depth understanding of product offerings and coordinates with other areas of the bank to upsell or deliver services to customers. Monitors and maintains assigned portfolio to ensure appropriate risk profile. Follows all regulatory and organizational policies and procedures. Requires a bachelor's degree or equivalent. Typically reports to a manager. The SB Financial Services Relationship Manager occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a SB Financial Services Relationship Manager typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Learn more about the career areas and lines of business at wellsfargojobs.com.
About this role:
Wells Fargo is seeking a Senior Merchant Services Relationship Manager for the Relationship Management Team.
This position will be tasked with developing quantifiable business/customer action plans that include management goals and profitability targets.
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Participate in profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio
Provide strategic relationship management and growth opportunities success in the payments processing industry with a deep consultative skill set and experience
Achieve companywide business objectives, including the annual revenue plan at target margin
Maintain existing relationships, identify incremental business and maintaining high levels of client satisfaction
Establish and maintain a spend internal partnerships with respective teams through on-going collaboration and communication
Implement and support ongoing client strategy and co-coordinating growth opportunities with other parts of Wholesale Payments, Treasury Services
Understand clearly client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
Participate in external industry conferences to ensure market visibility within the identified market segment
Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
Collaborate and consult with internal partners to resolve highly risky customer escalations
Primary responsibilities include:
Ongoing relationship management, enhancing the merchant’s business by assessing and recommending technical and operational solutions in support of the customer’s business growth.
Provide ongoing planning, strategy, development, and execution of initiatives that deepen the customer relationship.
Plan and implement a focused high value customer retention strategy.
Manage customer profile via tracking system in support of strategic business development initiatives.
Monitor progress by assessing, reporting, and articulating results to key internal groups.
Team with credit and risk management, product, and technical groups to ensure customer service goals are met while resolving complex customer inquiries in a timely manner.
Own and manage portfolio profitability, growth, and retention.
Required Qualifications, US:
5 years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
5 years of contract negotiation and pricing experience
2 year of portfolio management experience
Merchant experience serving the restaurant industry.
Strong knowledge and understanding of interchange fees
Strong organizational, multi-tasking, and prioritizing skills
Ability to work in a fast-paced deadline driven environment
Ability to work independently
A BS/BA degree or higher
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
5 years of experience with merchant processing solutions and technologies
5 years C Suite Level Client Experience
Job Expectations:
Ability to travel 25% of the time
Ability to work a Hybrid schedule with at least 3 days in office
This position is not eligible for Visa Sponsorship
Relocation assistance is not available for this position.
Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long – term incentive awards.
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date
Pay Range
$80,400.00 - $155,900.00Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
Posting End Date:
15 Feb 2024*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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