Room Service Supervisor - Casino jobs in Michigan

Room Service Supervisor - Casino assists in all aspects of the room service function. Supervises the room service personnel in the receipt of orders, delivery of food, and billing of room service. Being a Room Service Supervisor - Casino ensures orders are recorded correctly and delivered promptly. May require a high school diploma or its equivalent. Additionally, Room Service Supervisor - Casino typically reports to a manager. The Room Service Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Service Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Guest Service Supervisor FOH - 24-0038
  • Little River Casino Resort
  • Manistee, MI FULL_TIME
  • SUMMARY:

    Overall supervisory oversight of the Front Desk operations and assist with Gift Shop operations within the hotel department.

    Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

    MINIMUM NECESSARY QUALIFICATIONS:

    Education:

    • High School diploma or GED

    Experience:

    • 3 years of Hospitality experience in hotel operations with working knowledge of hotel front desk operations
    • 1 year of Retail experience
    • 1 year of supervisory/lead level experience
    • Working knowledge of hotel front desk and gift shop operations
    • Experience working with a Tribally run casino and/or resort preferred

    A documented and verifiable combination of education and experience may be substituted for degree requirements.

    Age Requirement:

    • At least 21 years of age

    SKILLS AND ABILITIES:

    • Strong computer skills with experience in word processing, databases, and spreadsheets
    • Strong organizational, written, and verbal communication skills
    • Strong professional telephone etiquette
    • Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
    • Accurate and detail-oriented
    • Strong problem-solving skills
    • Strong money handling skills with the ability to count money and give change swiftly and accurately
    • Maintain high confidentiality
    • Independently manage multiple tasks in a professional manner
    • Ability to work independently with minimal supervision
    • Ability to work cooperatively with all departments
    • Ability to manage extensive amounts of paperwork
    • Ability to operate most office equipment (computer, fax, copier, etc)
    • Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
    • Best practices of team member selection, development, and mentoring team members to success

    CONDITIONS OF EMPLOYMENT:

    Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

    Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

    Knowledge, Competences, and Talents:

    • Accountable - Accept responsibility and account for actions
    • Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
    • Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
    • Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
    • Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
    • Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
    • Detail Oriented – Ability to pay attention to the minute details of a given project or task
    • Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
    • Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
    • Empathetic – Appreciates and sensitive to the feelings of others
    • Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
    • Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
    • Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
    • Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
    • Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
    • Organized – Possesses the trait of being organized and follows a systematic method of performing a task
    • PC skills - Demonstrates proficiency in PC hardware, software and applications as required
    • Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
    • Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
    • Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
    • Reliable – Is dependable and trustworthy
    • Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
    • Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Resolve guest complaints pertaining to Hotel Operations.
    • Assists in opening and closing of outlets.
    • Assists in the planning and coordination of Hotel/RV park functions.
    • Assists in daily room/site inventory, rate structures, and report generation.
    • Coordinates the work schedules of Guest Service Leads and Guest Service Agents.
    • Coordinates with gaming departments and casino hosts to support and plan their VIP reservations.
    • Maintains working knowledge of all Resort operations, programs, events, promotions, and services.
    • Maintain cleanliness standards of all Hotel Operations areas.
    • Supervise and coordinate group reservations.
    • Ensures night audit functions are completed and conducts night audit as needed.
    • Develop, implement, and supervise policies and procedures related to hotel operations, including gift shop and RV Park.
    • Assists with monthly product inventory in accordance with established policies and standards and maintains related records, overall protection of company assets.
    • Assists with the development and maintain proper merchandise displays in accordance with planned promotions and events.
    • Assists in developing, implementing, and evaluating all hotel operations sales progress, promotions, and budgets.
    • Assists Hotel Operations Manager in other areas of the Hotel when needed.
    • Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
    • Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
    • Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Hotel department.
    • Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
    • Actively conduct department meetings, managers meetings, and staff communication meetings.
    • Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.
    • Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
    • Other duties as assigned.

    PHYSICAL DEMANDS:

    While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, and reading. Must have manual dexterity necessary to manipulate computer equipment. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 35 pounds occasionally. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to operate computer equipment for extended periods of time. Must be able to walk, sit, and/or stand for periods of up to 4 hours. Must have a good sense of balance and be able to bend and kneel.

    WORKING ENVIRONMENT:

    A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Extensive computer use. High volume direct public contact

    DISCLAIMER OF EMPLOYMENT:

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

    All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

    ACKNOWLEDGMENT:

    I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.

  • 4 Days Ago

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Room Attendant
  • Ojibwa Casino
  • Baraga, MI FULL_TIME
  • JOB: Room AttendantLOCATION: Ojibwa Casino Hotel -Baraga, MIPAY RATE: $15.00/hr tipsBENEFITS: Paid time off, Paid Sick Time, Employee Assistance ProgramPOSITION SUMMARY: This position is responsible f...
  • 20 Days Ago

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Security Supervisor (Casino)
  • Bay Mills Health Center
  • Brimley, MI OTHER
  • POSITION SUMMARY:Under the direction of the Security Supervisor II, the Security Supervisor assists with the enforcement of departmental policies & procedures while overseeing the conduct and performa...
  • 13 Days Ago

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Online Casino Customer Service
  • Evolution
  • Southfield, MI FULL_TIME
  • Company DescriptionAmerica’s 1st online casino is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of our...
  • 13 Days Ago

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SECURITY SUPERVISOR
  • MotorCity Casino
  • Detroit, MI FULL_TIME
  • Join the best game in town! You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too! As Security Supervisor, you'll provide direc...
  • 10 Days Ago

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THEATER EVENT STAFF SUPERVISOR
  • MotorCity Casino
  • Detroit, MI FULL_TIME
  • Join the best game in town! You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too! MotorCity offers competitive wages, complime...
  • 18 Days Ago

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Director of Sales
  • Monarch Casino Resort Spa - Black Hawk
  • Black Hawk, CO
  • Job Title: Director of Sales Salary: $100,000 + Shift: Typically Monday - Friday 8am-5pm (On-Site) - must be available a...
  • 3/29/2024 12:00:00 AM

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*WATER MECHANIC I - FT
  • Seminole Gaming
  • Fort Lauderdale, FL
  • Overview: About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship ...
  • 3/29/2024 12:00:00 AM

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Cook
  • Apache Casino Hotel
  • Deming, NM
  • Full-Time/Part-Time Full-Time and/or Part-Time About the Organization The Fort Sill Apache Tribe has several organizatio...
  • 3/29/2024 12:00:00 AM

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POKER DEALER - ON CALL
  • Seminole Gaming
  • Fort Lauderdale, FL
  • Overview: About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship ...
  • 3/29/2024 12:00:00 AM

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Dual Rate Supervisor, Table Games Service (Full Time; Varied Shift) $27/$5.25/hour **$2,000 Hiring Bonus & $1,500 Relocation**
  • Harrah's Cherokee Valley River Casino & Hotel
  • Murphy, NC
  • Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Dual Rate Supervisor,...
  • 3/29/2024 12:00:00 AM

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Table Games Dual Rate Supervisor (Horseshoe)
  • Caesars Entertainment
  • Council Bluffs, IA
  • Job Description Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-t...
  • 3/29/2024 12:00:00 AM

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Part-Time Service Assistant, GF--$9/hr + tips, Varied Shift
  • Harrah's Cherokee Casino Resort
  • Cherokee, NC
  • Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Service Assistant DEPARTMENT: Food ...
  • 3/29/2024 12:00:00 AM

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Beverage - VIP Room I - Bar Porter - PT
  • Seminole Gaming
  • Hollywood, FL
  • Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship c...
  • 3/29/2024 12:00:00 AM

Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Service Supervisor - Casino jobs
$29,799 to $54,476