Room Service Supervisor - Casino jobs in Lake Havasu City, AZ

Room Service Supervisor - Casino assists in all aspects of the room service function. Supervises the room service personnel in the receipt of orders, delivery of food, and billing of room service. Being a Room Service Supervisor - Casino ensures orders are recorded correctly and delivered promptly. May require a high school diploma or its equivalent. Additionally, Room Service Supervisor - Casino typically reports to a manager. The Room Service Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Service Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Lead Supervisor Casino Services
  • Treasure Island Hotel Casino
  • Las Vegas, NV FULL_TIME
  • Specific Job Functions:

    • Support the Casino Services and Contact Center Agents in all aspects; resolve all agent/guest questions, answer telephones if calls are in queue.
    • Ensure customer service standards meet and exceed guest expectations.
    • Daily pre-shift and clocking agents in and out.
    • Track all attendance, i.e. sick calls, early outs, tardiness, lunches and overtime.
    • Extensive collaboration with property management to troubleshoot and resolve issues that arise during live service.
    • Promote a positive and energetic image with regard to the changing business practices related to the Call Center.
    • Effectively communicate with team members in a group and one on one setting.
    • Effectively motivate employees through positive re-enforcement.
    • Effectively coach, train and mentor coordinators.
    • Manage Full Time Equivalents (FTE’s) in accordance to department standards.
    • Analyze and forecast call volume and adjust staff levels throughout the day by comparing call volume from the day or week prior to monitor whether the call volume is up or down and, based on the outcome, determine whether they will honor early out requests
    • Prepare and review morning reports for Operations meeting including forecast versus actual reports to report occupancy and revenue, phone reports to evaluate call volume and conversion percentage, and room and suite counts to monitor inventory and rate
    • Update and review hourly room counts and assist with rate adjustments
    • Assist with maintaining the website administrative system with hotel promotions for transient reservations and convention groups booked online
    • Communicate effectively with Front Desk, Casino Marketing, Sales and Services regarding groups and blocks to advise of large cancellations or if groups are not picking up all rooms contracted
    • Ensure department business is carried out in an efficient and professional manner consistent with the strategic plan and vision for the department, division and property and the company brand attributes.
    • Maintain confidentiality of department affairs.
    • Perform all duties deemed necessary for the success of the department.

    Qualifications:

    • Strong verbal and written communication skills.
    • Excellent organizational skills with the ability to work on multiple projects.
    • Must possess the ability to multi-task and perform under extreme pressure.
    • Technically proficient with computer skills in Microsoft Office Products, Word, Excel and the internet.
    • Ability to learn multiple new systems and assist with training programs.
    • At least 2 years of supervisory experience in call center, room reservations, casino marketing or front desk preferred.
    • Ability to obtain Nevada Gaming Control Board Gaming employee registration card.
    • High school diploma to GED required.
    • Bilingual preferred.

  • 19 Days Ago

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Food Expo/Room Service
  • Tuscany Suites and Casino
  • Las Vegas, NV PART_TIME
  • e are looking for a part time Food Expo/Room Service Server.ESSENTIAL DUTIES & RESPONSIBILITIESCheck all tickets and position food orders in the window for food servers.Ensure all orders are coming ou...
  • 18 Days Ago

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COCKTAIL CASINO SERVICE BAR
  • SILVERTON CASINO LLC
  • Las Vegas, NV OTHER
  • Job Details Job Location: Silverton Casino LLC - Las Vegas, NV Position Type: On Call Salary Range: Undisclosed DescriptionSilverton is seeking an upbeat and energetic Cocktail server to join our team...
  • 9 Days Ago

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Supervisor casino
  • Westgate Resorts
  • Las Vegas, NV FULL_TIME
  • Job Description General Summary Of Duties : Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff. Train and e...
  • 1 Day Ago

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Casino Supervisor
  • Westgate Resorts
  • Las Vegas, NV FULL_TIME
  • Company Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affo...
  • 7 Days Ago

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the D Casino - Cage - Supervisor
  • Recruiting Team
  • Las Vegas, NV FULL_TIME
  • JOB SUMMARY: Directs activities of casino cage personnel on an assigned shift and assists in making schedules, training, and orientation of new employees. Based on business volume works in the main ba...
  • Just Posted

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0 Room Service Supervisor - Casino jobs found in Lake Havasu City, AZ area

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Casino Host
  • BLUEWATER CASINO & RESORT
  • Parker, AZ
  • Job Details Level Experienced Job Location BlueWater Resort and Casino - Parker, AZ Remote Type N/A Position Type Full T...
  • 3/28/2024 12:00:00 AM

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LPNT West - Travel - RN: Tele (7P-7A) HRMC, AZ
  • TotalMed
  • Lake Havasu City, AZ
  • We are seeking a Registered Nurse-Telemetry for a travel assignment in Lake Havasu City Arizona.
  • 3/28/2024 12:00:00 AM

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LPNT West - Travel - RN: Tele (7p-7a) HRMC, AZ
  • TotalMed
  • Lake Havasu City, AZ
  • We are seeking a Registered Nurse-Telemetry for a travel assignment in Lake Havasu City Arizona.
  • 3/28/2024 12:00:00 AM

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LPNT West - Travel - RN: IMC (7p-7a) HRMC, AZ
  • TotalMed
  • Lake Havasu City, AZ
  • We are seeking a Registered Nurse-Intermediate Care for a travel assignment in Lake Havasu City Arizona.
  • 3/28/2024 12:00:00 AM

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Police Officer-Trainee
  • City of Lake Havasu City, AZ
  • Lake Havasu City, AZ
  • Salary: See Position Description Location : Lake Havasu City, AZ Job Type: Classified (Full-Time with benefits) Job Numb...
  • 3/28/2024 12:00:00 AM

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Outside Sales Representative
  • Builders FirstSource
  • Lake Havasu City, AZ
  • We are Builders FirstSource, America's largest supplier of building materials, value-added components and building servi...
  • 3/28/2024 12:00:00 AM

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Commercial Banking Manager
  • Workway
  • Lake Havasu City, AZ
  • Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in ...
  • 3/28/2024 12:00:00 AM

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Life Insurance Sales Agent
  • Aguilar Agency
  • Lake Havasu City, AZ
  • MAXIMIZE YOUR TIME & MONEY!!! Are you good with people and sales and exhausted by the rat-race? Worn-out by the countles...
  • 3/28/2024 12:00:00 AM

Lake Havasu City is a city in Mohave County, Arizona, United States. According to 2010 census, the population of the city was 52,527 people. It is served by Lake Havasu City Airport. Lake Havasu City is geographically isolated from the other cities in Mohave County and is the southernmost community of the Las Vegas–Henderson, NV–AZ combined statistical area. Lake Havasu City is located at 34°29′24″N 114°18′32″W / 34.49000°N 114.30889°W / 34.49000; -114.30889. According to the United States Census Bureau, the city has a total area of 43.1 square miles (112 km2), of which, 43.0 square miles...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Service Supervisor - Casino jobs
$29,823 to $54,521
Lake Havasu City, Arizona area prices
were up 2.5% from a year ago