Room Service Server - Casino jobs in Connecticut

Position Summary:

This position is responsible for serving alcoholic and non-alcoholic beverages to guests according to department policies, procedures and steps of service.

Primary Duties and Responsibilities: includes but not limited to:

• Responsible for the handling of payment in cash outlets, per established check tendering procedures
• Clears glassware, ashtrays and debris in assigned pit area
• Consistently applies knowledge of all legal beverage service guidelines

Secondary Duties and Responsibilities:

• Maintains a clean and sanitary work environment, according to department policies and procedures
• Advises and assists guests in beverage selections

Competencies: Incumbent will master the following competencies while in this position:

• Good written and verbal communication skills
• Strong organizational and multi-tasking skills
• Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Knowledge of drinks and recipes and ability to use endorsements at appropriate service opportunities
• Skills in proper tray preparation and handling
• Proficiency in ordering beverages utilizing the proper established call order
• Ability to adapt to new industry technology
• Excellent knowledge of the overall property and gaming floor
• Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures

Training Requirements:

• Outlet-specific standard operating procedures
• SMART alcohol awareness
• Established Beverage Server training and shadowing program

Physical Demands and Work Environment:

• Must be able to stand and walk large areas for an entire shift
• Must be able to bend and lift full beverage trays of up to 25 lbs.
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary

Minimum Education and Qualifications:

• Previous experience with serving cocktails or as a waiter or waitress or comparable customer service related job