Room Service Manager - Casino jobs in Edmond, OK

FUNCTION:

Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the brand and company;

RESPONSIBILITIES:

• Ensures complete guest satisfaction.
• Responsible for investigating guest complaints.
• Responsible for follow-up with Guest complaints and requests.
• Responsible for providing clean guestrooms.
• Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel.
• Responsible for vacuuming hotel guestrooms.
• Responsible for emptying guestroom wastebaskets and clean ashtrays.
• Responsible for washing windows, mirrors, door panels, and sills.
• Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc.
• Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People.
• Responsible for ensuring that Quality Standards are met for brand expectations.
• Responsible for developing a critical eye for detail and perfection.
• Responsible for security of guestroom and its contents.
• Responsible for performing other duties as assigned by management

TECHNICAL EXPERIENCE:

• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Must have the ability to stand, walk, bend, reach and move continuously to clean rooms