Summary
Vice President of Casino Operations
Summary Description:
Reporting to the CEO of WarHorse Gaming, LLC., the Vice President of Casino Operations is responsible for monitoring and directing the activities of all Casino Operations departments within the WarHorse Gaming LLC, portfolio to ensure high standards of product quality and delivery. The VP of Casino Operations develops casino policies ensuring compliance with governmental and company requirements in accordance with established gaming regulations, internal controls and WHG policy.
Essential Job Functions:
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Directs the development and establishment of policies, systems, and procedures to assure the effectiveness of financial planning, reporting, management and controls.
- Complies with Nebraska Gaming Commission Regulations, approved internal controls and company policies and procedures.
- Oversees all Casino Operations departments (Slots, Table Games and Sportsbook (if applicable).
- Leads the organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
- Establishes close working relationships with corporate and property leadership to execute strategies that achieve property initiatives.
- Identifies compliance risks and take actions necessary to eliminate or minimize risks.
- Champions, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
- Creates a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
- Establishes and administers procedures pertaining to proper coordination of all operating activities relating to table games, slots, and sportsbook, with special emphasis on guest service, training of employees and game security.
- Recommends changes in the physical layout of slot machines and pits to promote the most effective utilization of equipment, manpower and floor space.
- Identifies and executes revenue generating opportunities for casino operations
- Develops short- and long-range plans (revenue, expense, capital, promotional service) in all areas.
- Coordinates casino operations with other departments to ensure total guest satisfaction.
- Maintains and enforces information on laws and regulations affecting the gaming operations.
- Consistently analyzes the gaming operations to ensure maximum profitability and efficiency.
- Performs regular assessments of the operation's strategic market and industry position to ascertain long term viability, competitive strengths and weaknesses, and strategic/tactical opportunities.
- Directs and coordinates all Casino Games functions in accordance with governmental and company regulations.
- Provides leadership, analytical and operational expertise.
- Develops casino policies ensuring compliance with government and company requirements.
- Develops new and maintain table games player programs that increase market share and company profitability in accordance with all gaming regulations.
- Utilizes research and other methods and tools to determine effectiveness of table games marketing.
- Coordinates casino operations with other departments to ensure customer satisfaction and efficient operation.
- Ensures the implementation of new programs, procedures, systems, and software; Implementation and monitoring of slot pricing measure.
- Leverage innovative and developing technology to reach new guests and enhance existing guest experience.
- Directly supervises Casino Operations Directors and indirectly supervises all Casino Operations employees.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching/counseling employees; addressing complaints and resolving problems.
- Perform other duties as needed or assigned.
Job Specifications:
- Bachelor’s degree in, Business Administration, Management, or related field from a four-year accredited college or university
- Eight (8) years of experience in a comparable gaming executive leadership position. • Pre-Opening experience highly preferred.
- Multi-property and/or regional management experience.
- Proven strong leadership and people management skills required with positive motivational and collaboration emphasis; communicates effectively, overcomes resistance, and builds commitment.
- Demonstrate expert knowledge of Table Games, Slots and Sports book operations, including, reporting systems, compliance, gaming regulations, best practices, procedures, and structures.
- Experience working with federal & state government agencies and gaming regulatory boards.
- Experience in creating and maintaining performance metrics for measuring program effectiveness. VICE PRESIDENT OF CASINO OPERATIONS 11/2021 Page 3 of 5 • Excellent project management skills.
- Proficient in SharePoint & all Microsoft Office Suite applications
Core Competencies:
- Demonstrate flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles.
- Demonstrate advanced conflict management skills to resolves challenges in a positive and constructive manner to minimize negative impact.
- Proven experience partnering and collaborating with all levels of an organization to develop networks, build alliances, engage in crossfunctional activities and find common ground with stakeholders.
- Exhibit sound business ethics/integrity and a commitment to corporate responsibility.
- Demonstrate critical thinking-using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems.
- Demonstrate stability-the tendency to handle stress, maintain an even temperament and demonstrate confidence across most situations, while ensuring transparency within the company, in a fast-paced, multi-task, and high-pressure environment
Travel Requirements:
Travel is expected up to 50% of the time for this position. This role is expected to travel between our main office locations and our Casino locations within the state of Nebraska. Travel is expected on a weekly basis for one or more days. Expected travel is during normal business hours and may or may not require an overnight stay.
Work Hours:
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening, weekend and holiday hours required, based on business need.
Certification Requirements:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes Gaming License Required? Ability to secure and maintain NE Gaming License required. Other Certifications? Driver’s License
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws