Room Reservations Supervisor - Casino jobs in West Virginia

Room Reservations Supervisor - Casino supervises hotel reservations. Books rooms and monitors occupancy levels. Being a Room Reservations Supervisor - Casino ensures guest satisfactions and monitors employee performance. May require a bachelor's degree in area of specialty. Additionally, Room Reservations Supervisor - Casino typically reports to a manager. The Room Reservations Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Reservations Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Reservations Department Supervisor
  • The Greenbrier Hotel
  • White Sulphur Springs, WV FULL_TIME
  • Position:        Reservations Department Supervisor                 

    Department:  Reservations

    Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

    ·         Act as a resource for reservation agents needing assistance in booking accommodations and activities.

    ·         Assist reservation agents, front desk agents and management with any guest challenges.

    ·         Record guest challenges in Knowcross.

    ·         Ensure computer and phone systems are working properly and put in requests for repairs when not functioning correctly.

    ·         Ensure messages left by guests are responded to in a timely manner.

    ·         Monitor upcoming reservations for accuracy and deposits.

    ·         Use Revinate reports and tools to monitor agent activity:  Sales, Time on Phone, and Lead Management

    ·         Respond to guest emails and inquiries sent through website and reservation department email in a prompt, professional and courteous manner.

    ·         Process online reservations with deposits, blocking accommodation and updating reservation comments.

    ·         Manage all aspects of the reservation department in absence of reservation manager and Director of Reservations.

    ·         Have a knowledge of accommodations and descriptions of those accommodations, on-going offers and special promotions.   

    ·         Book and assist agents in booking accommodations, golf, activities and dining in Opera, Golf365, Reservation Assistant, and Concepts programs.

    ·         Book comp rooms for casino management and Greenbrier Sporting Club.

    ·         Have the ability to apply and advise guests of Loyalty Points when Membership management team is not available.

    ·         Have a knowledge of all activity S.O.P.’s and rates and ensure team is updated on information. 

    ·         Assist agents during high call volume and/or when voice mails start accumulating.

    ·         Monitor recorded phone calls and provide positive feedback, coaching and/or additional training as needed.  Must be able to do so in an unbiased, constructive and professional manner.

    Secondary Responsibilities:

    ·         Attend preconference meetings

    ·         Maintain and manage waitlist and tentative reservations for maximum yield

    ·         Cross train in all aspects of any function in reservations

    ·         Assist in keeping a safe and clean environment in our work and eating areas

    Normal Working Hours: (Shift, days)

    ·         Evening shift, weekends and holidays.

    ·          Some overtime may be required.

    ·         Days off may vary or be split

     

     

    In order to be successful in this position, the ideal candidate must meet the following criteria

    in addition to the Ten Essential Attributes for All Employees.

    Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

    ·         3 years successful sales or hospitality experience strongly preferred

    ·         High end, non hospitality sales will be considered

    Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

    ·         High School Diploma or G.E.D.

    ·         Must  have desire to continue to learn as systems change almost daily

    Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

    ·         Must have excellent verbal and written skills

    ·         Patient listener that can take charge of conversation to meet the guests needs

    ·         Multi tasked individual that can data entry, listen, communicate verbally with guests at the same time 

    Technical Requirements:  

    ·         Constant typing and data entry

     



  • 18 Days Ago

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Room Inspector
  • Mountaineer Casino Resort Races
  • New Cumberland, WV FULL_TIME
  • SUMMARY The Rooms Inspector is responsible for ensuring that high standards of cleanliness are held for all housekeeping assigned cleaning areas to include hotel rooms, linen rooms, elevators and publ...
  • 11 Days Ago

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HOTEL ROOM HOUSEKEEPER
  • Mountaineer Casino Resort Races
  • New Cumberland, WV FULL_TIME
  • SUMMARY Accountable for ensuring high standards of cleanliness of all Hotel & Lodge rooms, hallways, Pool, Spa, stairwells, linen rooms & elevator to prepare for next day guest service. ESSENTIAL JOB ...
  • Just Posted

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Hotel Room Attendant
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 14 Days Ago

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SUPERVISOR/EVS
  • Mountaineer Casino Resort Races
  • New Cumberland, WV FULL_TIME
  • SUMMARY Responsible for the supervision of the EVS Housekeeping staff. The EVS Supervisor is responsible for ensuring that high standards of cleanliness are held for all housekeeping assigned cleaning...
  • 6 Days Ago

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SUPERVISOR/CAGE
  • Mountaineer Casino Resort Races
  • New Cumberland, WV FULL_TIME
  • SUMMARY Responsible for ensuring that accounting activities at all cage locations are performed accurately and efficiently in accordance with all applicable laws, West Virginia Lottery rules and regul...
  • 13 Days Ago

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Reservation Agent
  • Durango & Silverton Narrow Gauge RR
  • Durango, CO
  • Division/Department: Reservations Job Title: Reservations Agent Reports To: Reservations Supervisor/Reservations Manager...
  • 3/27/2024 12:00:00 AM

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Reservations Supervisor
  • Westin New Orleans
  • New Orleans, LA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/26/2024 12:00:00 AM

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Bilingual Hotel Reservation Supervisor
  • Prestige Services Corp
  • Miami, FL
  • Prestige Services Corp - Overview: The Hotel Reservation Supervisor primarily supervises the reservation functions for t...
  • 3/26/2024 12:00:00 AM

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Reservations & Leisure Sales Manager
  • Resort & Commercial Recreation Association
  • ** Reservations & Leisure Sales Manager** - Aspen, CO business_center Full-time Salary: $70,000.00 - $80,000.00 Annually...
  • 3/26/2024 12:00:00 AM

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Reservations Supervisor - Remote
  • Grand Hotel
  • Mackinac Island, MI
  • Property Description: Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals ...
  • 3/25/2024 12:00:00 AM

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Operations Supervisor
  • KW Property Management & Consulting
  • Miami Beach, FL
  • Gather proposals for different projects to be presented to the management team. Assist front and back office manager wit...
  • 3/25/2024 12:00:00 AM

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Reservations Coordinator, Group
  • TB ISLE RESORT LP
  • Miami, FL
  • Job Details Job Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL Job Category Hospitality - Hotel Descri...
  • 3/25/2024 12:00:00 AM

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Reservations Supervisor
  • The Joule
  • Dallas, TX
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/22/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Supervisor - Casino jobs
$34,829 to $46,150