Room Reservations Supervisor - Casino jobs in Rockville, MD

Room Reservations Supervisor - Casino supervises hotel reservations. Books rooms and monitors occupancy levels. Being a Room Reservations Supervisor - Casino ensures guest satisfactions and monitors employee performance. May require a bachelor's degree in area of specialty. Additionally, Room Reservations Supervisor - Casino typically reports to a manager. The Room Reservations Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Reservations Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Reservations Supervisor
  • The Inn at Little Washington
  • Washington, VA FULL_TIME
  • Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

    Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

    Why join our team:

    We offer:

    • Health, vision and dental insurance (full time employees)
    • Paid time off (Full time employees)
    • 401(k) retirement plan with match
    • On-the-job training
    • Employee education allowance
    • Advancement potential
    • Flexible schedules
    • Employee appreciation events
    • Complimentary uniforms
    • Delicious “family” meals daily prepared by the chefs
    • Referral bonuses
    • Competitive pay

    www.theinnatlittlewashington.com

    SUMMARY:

    This position reports to the Reservations Manager. The Reservations Supervisor is responsible for the successful operation of the Inn’s Reservations department including the hiring, training, scheduling and management of reservations agents, and ensuring maximum possible revenue. Key to the role is ensuring that all Reservations-Guest interactions meet or exceed Forbes 5-Star and AAA 5-Diamond standards.

    ESSENTIAL FUNCTIONS

    • Assist the Reservations Manager in overseeing daily operations of Reservations Department, including assigning and monitoring tasks.
    • Ensure that Reservations Team is delivering guest service in accordance with Forbes 5-Star, Triple A 5-Diamond, and Michelin 3-Star standards.
    • Hire and train new Reservations Agents.
    • Manage departmental scheduling, supply ordering, and labor costs.
    • Take overflow calls when necessary.
    • Initiate policies to improve collaboration between the Reservations team and key departments within the property to the enable the Inn to deliver exceptional guest experiences.
    • Work closely with the Sales and E-Commerce team to create eNewsletters, hotel packages, and other marketing venues.
    • Update and manage inventory restrictions and allotments for all venues.
    • Regularly review website content for accuracy and contribute to content as needed.
    • Assist in the implementation and ongoing management of the Inn’s new dining room reservation software.
    • Complete projects and tasks assigned by the Reservations Manager
    • Create and distribute Daily Report.
    • Implement professional growth guidelines for Reservations Agents.
    • Ensure all Reservations team members are adequately uniformed and meeting the Inn’s grooming standards.
    • Explore and expand options for local activities to provide guests of the Inn with leisure activity options.
    • Ensuring the office space is kept neat, orderly, dusted and regularly vacuumed by the Reservations team.
    • Attend meetings as invited by Reservations Manager, Director of Hotel Operations, Director of Finance, and General Manager.
    • Consistently serve as an ambassador to The Inn at Little Washington in all interactions.

     

    QUALIFICATIONS

    Required

    • Must possess excellent analytical, communication, organizational, and time management skills, and must have the ability to prioritize work.
    • Bachelor's degree, preferably in Hotel Management or Business Management.
    • A minimum of 1 years experience in a management or supervisory position.
    • A minimum of 1 years experience in guest service, preferably in a luxury property.
    • Computer proficiency, preferably in Excel, Microsoft Word, Google
    • Excellent spoken and written English.
    • Demonstrated track record of strong attention to detail and excellent communication skills.

    Desirable

    • Ability to communicate in a language other than English, preferable Spanish, or French.

     SKILLS

    Required

    • Strong interpersonal and communications skills, both verbal and written and the ability to work well with co-workers and the public.
    • Ability to present clear, concise and meaningful information to Owner, Guests, Executives, Managers and Team Members.
    • Ability to coach and mentor assistant Managers and line staff.
    • Ability to analyze, interpret and understand financial data.
    • Ability to solve practical and complex problems.
    •  Ability to compute mathematical calculations.
    • Ability to use good judgment and maintain discretion and diplomacy while performing job duties.
    •  Ability to promote positive relations with guests and staff.
    • Ability to remain calm, courteous and helpful.
    • Ability to think clearly and quickly.
    • Ability to prioritize, organize and follow-up.
    • Ability to maintain confidentiality of all guests and Inn information.
    • Ability to work cohesively with other departments.

     TRAVEL REQUIRMENTS

    • Periodic need to use personal vehicle to attend off-site meetings, visit suppliers/vendors, or research local resorts and restaurants.
    PHYSICAL DEMANDS

    • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
    • Have frequent need to perform standing and walking activities.
    • Vision requirements: constant need to view small print.
    • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
    **The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**
  • 28 Days Ago

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Account Supervisor
  • Global Situation Room
  • Alexandria, VA FULL_TIME
  • Job Title: Account Supervisor Location: Alexandria, VA Salary: $72K – 84K annually Join former leaders from the Obama White House in developing solutions for our clients' most Complex Communications® ...
  • 19 Days Ago

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Public Relations Account Supervisor
  • The Global Situation Room
  • Arlington, VA FULL_TIME
  • Overview, Responsibilities, Qualifications Job Title: Account Supervisor Location: Alexandria, VA Salary: $72K – 84K annually Who We Are: The Global Situation Room Inc. (globalsitroom.com)Join former ...
  • 15 Days Ago

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Hotel Room Attendant
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Casino Housekeeping
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Stewarding Supervisor
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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0 Room Reservations Supervisor - Casino jobs found in Rockville, MD area

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Concierge Part Time
  • Comstock Partners LC
  • Rockville, MD
  • **Concierge Part Time** Rockville, Maryland / Residential Property Management Concierge / Part-Time Comstock Holding Com...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States (+1 more locations)
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) McLean, Virginia, United States
  • IAP Worldwide Services, Inc.
  • Dhs, VA
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/27/2024 12:00:00 AM

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Weekend Concierge 8am-4pm
  • Comstock Companies
  • Rockville, MD
  • Weekend Concierge 8am-4pm Department: Residential Employment Type: Part Time Location: BLVD Ansel Reporting To: Terrence...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/26/2024 12:00:00 AM

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Veterans Service Officer
  • Vietnam Veterans of America
  • Silver Spring, MD
  • Job Description Job Description Summary The role and responsibilities of the Veterans Service Officer (VSO) is to assist...
  • 3/26/2024 12:00:00 AM

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K9 Handlers - Explosive Detection
  • MSA Security®, An Allied Universal® Company
  • Rockville, MD
  • Overview MSA Security®, An Allied Universal® Company, is a leading global provider of high consequence threat solutions....
  • 3/21/2024 12:00:00 AM

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K9 Handlers - Explosive Detection
  • MSA Security®, An Allied Universal® Company
  • Washington, DC
  • Overview MSA Security®, An Allied Universal® Company, is a leading global provider of high consequence threat solutions....
  • 3/21/2024 12:00:00 AM

Rockville is a city and the county seat of Montgomery County, Maryland, United States, part of the Baltimore–Washington metropolitan area. The 2010 census tabulated Rockville's population at 61,209, making it one of the largest communities in Maryland and the third largest location in Montgomery County, after Silver Spring and Germantown. Rockville, along with neighboring Gaithersburg and Bethesda, is at the core of the Interstate 270 Technology Corridor which is home to numerous software and biotechnology companies as well as several federal government institutions. The city also has several ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Supervisor - Casino jobs
$43,005 to $56,983
Rockville, Maryland area prices
were up 1.3% from a year ago