Room Reservations Supervisor - Casino jobs in Pennsylvania

Job Posting: Starbucks Supervisor at the Rivers Casino

Position Summary: The Starbucks Supervisor at Rivers Casino is accountable for overseeing Barista activities during shifts, ensuring adherence to company policies, and delivering exceptional guest service.

Responsibilities:

• Supervise Baristas, ensuring adherence to established company policies and exceptional guest service.
• Maintain effective inter-shift communication and collaboration with back-of-the-house supervisors.
• Ensure appropriate staffing aligned with projected volume and budgetary guidelines.
• Communicate changes in policy and procedure to team members promptly.
• Monitor guest flow, communicating labor needs during peak and slow periods.
• Aid in the training of new team members.
• Uphold stringent cleanliness and sanitation standards.
• Ensure sufficient inventory in the work area.
• Foster fair and consistent treatment of all team members.
• Perform any other duties assigned by department leadership.

Qualifications:

• Preferably possess prior supervisory experience.
• Previous experience in a high-volume restaurant setting is preferred.
• Exceptional interpersonal communication skills in English for effective interaction with guests and team members.
• Demonstrated ability to make sound judgments under pressure.
• Cooperative, helpful, and friendly demeanor, with a well-groomed appearance.
• Must be able to attain and maintain certification in “Serv-Safe” (Food Sanitation Management).
• Ability to comprehend and communicate Material Safety Data Sheets to team members.
• Team player with flexibility to work varied shifts, including holidays.

Certifications:

• Obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with the gaming license.

Physical Requirements:

• Prolonged periods of standing and walking.
• Frequent bending, twisting, and reaching.
• Must be able to lift up to 50 pounds at times.

The above duties and responsibilities are representative. Full job descriptions are available upon hire.