Room Reservations Supervisor - Casino jobs in New York

Room Reservations Supervisor - Casino supervises hotel reservations. Books rooms and monitors occupancy levels. Being a Room Reservations Supervisor - Casino ensures guest satisfactions and monitors employee performance. May require a bachelor's degree in area of specialty. Additionally, Room Reservations Supervisor - Casino typically reports to a manager. The Room Reservations Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Reservations Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Reservations Supervisor
  • Falls View Hotel LLC
  • Ellenville, NY FULL_TIME
  • Job Title: Reservation Supervisor 

    Report to: Guest Services Manager

    Status: Non-Exempt/Full Time

     

    Description: Responsible for the day-to-day operation of the reservation; assisting the sales & marketing department in promoting individual sales and guest room inventory management. Advanced knowledge of principles and practices within the reservation/hospitality profession, including hospitality management 

     

    Duties include, but may not be limited to:

     

    • Take reservation calls and make reservations in an efficient and customer focused manner
    • Keep reservation phone line voicemails updated with department hours
    • Creating rate codes for group blocks
    • Input/Update group rooming list in Opera
    • Follow up and resolve any reservation related issues
    • Keep track of all incoming emails and respond to guests in a timely manner
    • Make sure all confirmation letters are sent out accurately 
    • Always maintain a complete, accurate and most up-to-date knowledge of all aspects of guest rooms,  retreat facilities, activities and local attractions
    • Have an extensive knowledge of reservations procedures in PMS (OPERA) including room rates, promotions and special packages.
    • Monitor / modify / input / correct / update all related data in OPERA / MyFedelio system 
    • Monitor any Sold-out Dates in order to avoid oversold situations in OPERA and on Booking.com and Amadeus GDS 
    • Monitor Black-out Dates to maintain minimum occupancy in Retreat Center 
    • Keep office calendar updated with Sold-out / Back-out dates
    • Prepare a Weekly Forecast report every Saturday/Sunday and distribute to all the departments
    • Build a financial template (Excel) for internal uses such as a waiting list

     

    Individual Sales & Marketing:

     

    • Promotes the retreat and its services to capture customers and increase revenue
    • Design individual packages considering: group rates, tangible and intangible cost of services, and savings to individual by purchasing packages versus services separately
    • Act as a guest coordinator to ensure that all departments within the facility are communicating to make certain all aspects of a guest’s stay are meeting and exceeding guest expectations 
    • Build and maintain the accuracy of the Individual Pricebook
    • Contact local business partners to explore the potential for customers
    • Monitor / Modify / Create / Update / Strategize all individual packages and promote / advertise them
    • Keep track of online reservations such as CRS (internet), Booking.com, Amadeus GDS, MyFidelio
    • Interact with 3rd party booking vendors regarding reservation cancellation / modification / disputes / commissions
    • Communicating with local attractions (Bethel Woods Performing Arts Center, Woodbury Commons shopping center, Minnewaska State park, Braden Brook Stable, Mountain Wings, Holiday Mountain) for any updates
    • Purchasing / Picking up all tickets / gift cards / coupons when individual guest books any of the local attraction related packages
    • Keep track of individual sales to meet the sales quota
    • Contact guests seven to ten days prior to arrival to confirm dates

     

    As Needed…..

    • Support front desk as needed such as check-ins cover the desk
    • Conduct random housekeeping room checks in order to ensure guest room quality
    • Perform all other related duties / projects / reports as assigned by the General Manager

     

    Skills/Qualifications:

    • Minimum 2 years hotel reservations experience.
    • Advanced knowledge of PMS (OPERA) 
    • Knowledge of related principles and practices within the reservation/hospitality profession
    •  Self-starter who performs well under pressure and with minimal supervision; ability to work through ambiguity, employing good judgment and decision making
    • Must be well organized and detail oriented
    • Good analytical and critical thinking skills
    • Must have strong PC skills and above average Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, and other web based applications
    • Excellent customer service skills and ability to always maintain a professional and pleasant demeanor.

     

  • 28 Days Ago

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Night Audit Supervisor
  • Night Audit Supervisor
  • New York, NY FULL_TIME
  • We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is f...
  • 1 Month Ago

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Supervisor Cage
  • Rivers Casino
  • Schenectady, NY FULL_TIME
  • Job Category: Finance Requisition Number: SUPER002345 Posting Details Posted: February 27, 2024 Full-Time Locations Rivers Casino & Resort Schenectady 1 Rush St Schenectady, NY 12305, USA Job Details ...
  • 27 Days Ago

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Cage Supervisor- Point Place Casino
  • Turning Stone Enterprises
  • Bridgeport, NY FULL_TIME
  • $23-25/hr Join our dynamic team as a Cage Supervisor, where you'll be at the heart of our operations, overseeing every exhilarating moment in our bustling Cage area. If you thrive in a fast-paced envi...
  • 1 Month Ago

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Talent Agent
  • THE ROOM
  • New York, NY FULL_TIME
  • We are looking for strong relationship builders with a sales twist to guide and connect highly talented tech professionals as they navigate their careers and growth. Individuals who have a passion for...
  • 10 Days Ago

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Supervisor Hotel Operations
  • Rivers Casino
  • Schenectady, NY FULL_TIME
  • Job Category: Hospitality Requisition Number: SUPER002395 Posting Details Posted: March 6, 2024 Full-Time Locations Rivers Casino & Resort Schenectady 1 Rush St Schenectady, NY 12305, USA Job Details ...
  • 20 Days Ago

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Reservation Agent
  • Durango & Silverton Narrow Gauge RR
  • Durango, CO
  • Division/Department: Reservations Job Title: Reservations Agent Reports To: Reservations Supervisor/Reservations Manager...
  • 3/27/2024 12:00:00 AM

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Reservations Supervisor
  • Westin New Orleans
  • New Orleans, LA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/26/2024 12:00:00 AM

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Bilingual Hotel Reservation Supervisor
  • Prestige Services Corp
  • Miami, FL
  • Prestige Services Corp - Overview: The Hotel Reservation Supervisor primarily supervises the reservation functions for t...
  • 3/26/2024 12:00:00 AM

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Reservations & Leisure Sales Manager
  • Resort & Commercial Recreation Association
  • ** Reservations & Leisure Sales Manager** - Aspen, CO business_center Full-time Salary: $70,000.00 - $80,000.00 Annually...
  • 3/26/2024 12:00:00 AM

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Reservations Supervisor - Remote
  • Grand Hotel
  • Mackinac Island, MI
  • Property Description: Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals ...
  • 3/25/2024 12:00:00 AM

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Operations Supervisor
  • KW Property Management & Consulting
  • Miami Beach, FL
  • Gather proposals for different projects to be presented to the management team. Assist front and back office manager wit...
  • 3/25/2024 12:00:00 AM

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Reservations Coordinator, Group
  • TB ISLE RESORT LP
  • Miami, FL
  • Job Details Job Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL Job Category Hospitality - Hotel Descri...
  • 3/25/2024 12:00:00 AM

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Reservations Supervisor
  • The Joule
  • Dallas, TX
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/22/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Room Reservations Supervisor - Casino jobs
$41,274 to $54,689