Room Reservations Supervisor - Casino jobs in Alaska

Job Description

The Reservations Supervisor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, training and resolving or escalating any guest concerns or issues.

About Denali National Park:​ Doyon/Aramark Joint Venture is the Denali National Park Concessionaire. Open May to September, our guests come to take in the majesty of Mount Denali, the highest point in North America. Our operation manages the transportation, retail, guest service and food and beverage concessions with our client; Park Service. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90-mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp.

Job Responsibilities

•    Greet and provide customer service to guests while anticipating their needs
•    Act as second tier support to customers who have received unsatisfactory service.
•    Book reservations and coordinate registration
•    Facilitate new hire trainings and guidance
•    Operate a register and/or software system to complete cash and credit card transactions
•    Answers phone calls and emails and deliver messages as needed.
•    Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
•    Reconciles disputed guest charges.
•    Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

Employee is responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Supervisory experience in a related role preferred
•    Previous guest services experience required.
•    High school diploma or equivalent required.
•    Demonstrates excellent customer service skills
•    Demonstrates interpersonal and communication skills, both verbal and written
•    Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.