Room Reservations Manager jobs in West Virginia

Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Reservations Department Supervisor
  • The Greenbrier Hotel
  • White Sulphur Springs, WV FULL_TIME
  • Position:        Reservations Department Supervisor                 

    Department:  Reservations

    Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

    ·         Act as a resource for reservation agents needing assistance in booking accommodations and activities.

    ·         Assist reservation agents, front desk agents and management with any guest challenges.

    ·         Record guest challenges in Knowcross.

    ·         Ensure computer and phone systems are working properly and put in requests for repairs when not functioning correctly.

    ·         Ensure messages left by guests are responded to in a timely manner.

    ·         Monitor upcoming reservations for accuracy and deposits.

    ·         Use Revinate reports and tools to monitor agent activity:  Sales, Time on Phone, and Lead Management

    ·         Respond to guest emails and inquiries sent through website and reservation department email in a prompt, professional and courteous manner.

    ·         Process online reservations with deposits, blocking accommodation and updating reservation comments.

    ·         Manage all aspects of the reservation department in absence of reservation manager and Director of Reservations.

    ·         Have a knowledge of accommodations and descriptions of those accommodations, on-going offers and special promotions.   

    ·         Book and assist agents in booking accommodations, golf, activities and dining in Opera, Golf365, Reservation Assistant, and Concepts programs.

    ·         Book comp rooms for casino management and Greenbrier Sporting Club.

    ·         Have the ability to apply and advise guests of Loyalty Points when Membership management team is not available.

    ·         Have a knowledge of all activity S.O.P.’s and rates and ensure team is updated on information. 

    ·         Assist agents during high call volume and/or when voice mails start accumulating.

    ·         Monitor recorded phone calls and provide positive feedback, coaching and/or additional training as needed.  Must be able to do so in an unbiased, constructive and professional manner.

    Secondary Responsibilities:

    ·         Attend preconference meetings

    ·         Maintain and manage waitlist and tentative reservations for maximum yield

    ·         Cross train in all aspects of any function in reservations

    ·         Assist in keeping a safe and clean environment in our work and eating areas

    Normal Working Hours: (Shift, days)

    ·         Evening shift, weekends and holidays.

    ·          Some overtime may be required.

    ·         Days off may vary or be split

     

     

    In order to be successful in this position, the ideal candidate must meet the following criteria

    in addition to the Ten Essential Attributes for All Employees.

    Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

    ·         3 years successful sales or hospitality experience strongly preferred

    ·         High end, non hospitality sales will be considered

    Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

    ·         High School Diploma or G.E.D.

    ·         Must  have desire to continue to learn as systems change almost daily

    Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

    ·         Must have excellent verbal and written skills

    ·         Patient listener that can take charge of conversation to meet the guests needs

    ·         Multi tasked individual that can data entry, listen, communicate verbally with guests at the same time 

    Technical Requirements:  

    ·         Constant typing and data entry

     



  • 19 Days Ago

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Front Desk/Reservations
  • SureStay Plus Hotel by Best Western
  • Berkeley Springs, WV FULL_TIME
  • ```Duties``` - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accurate and efficient processing - Answer phone calls and respond to guest inqu...
  • 28 Days Ago

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Clinical Nurse Manager - Operating Room
  • Camden Clark Medical Center
  • Parkersburg, WV FULL_TIME
  • Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 1 Month Ago

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AE - Merchandising Team Leader (Assistant Manager) - US
  • Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, WV FULL_TIME
  • BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
  • 18 Days Ago

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Assistant Restaurant Manager- Main Dining Room
  • The Greenbrier Hotel
  • White Sulphur Springs, WV FULL_TIME
  • Position: Assistant Manager, Dining RoomDepartment: Food and BeveragePrimary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)· Support...
  • 19 Days Ago

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Room Attendant
  • Springwood Hospitality
  • WV, WV FULL_TIME
  • Position Title : Room Attendant Provide the highest quality of service to the guest at all times. Daily clean and return vacant dirty rooms to a vacant ready status, and occupied dirty rooms to an occ...
  • 20 Days Ago

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Reservation Manager-1
  • U-Haul International, Inc.
  • Pompano Beach, FL
  • Assist with calls from and to customers. Help support field team members and U-Haul dealerships with equipment and reser...
  • 3/29/2024 12:00:00 AM

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Reservation Agent
  • U-Haul International, Inc.
  • Spokane, WA
  • Assist with calls from and to customers. Help support field team members and U-Haul dealerships with equipment and reser...
  • 3/29/2024 12:00:00 AM

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Reservation Agent
  • U-Haul
  • Jackson, MS
  • Location: 4494 Hwy 80 E, Pearl, Mississippi 39208 United States of America U-Haul is looking for someone who enjoys bein...
  • 3/28/2024 12:00:00 AM

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Reservation Manager
  • U-Haul
  • Boise, ID
  • Location: 8155 Chinden Blvd, Boise, Idaho 83714 United States of America U-Haul is looking for someone who enjoys being ...
  • 3/27/2024 12:00:00 AM

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Reservation Manager
  • U-Haul
  • Birmingham, AL
  • Location: 1024 Montgomery Hwy, Birmingham, Alabama 35216 United States of America U-Haul is looking for someone who enjo...
  • 3/26/2024 12:00:00 AM

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Reservation Agent / Part-Time Bilingual (Spanish)
  • U-Haul
  • Brandon, FL
  • Location: 377 W Brandon Blvd, Brandon, Florida 33511 United States of America U-Haul is looking for someone who enjoys b...
  • 3/26/2024 12:00:00 AM

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Reservation Manager
  • U-Haul
  • Atlanta, GA
  • Location: 300 Peters St SW, Atlanta, Georgia 30313 United States of America U-Haul is looking for someone who enjoys bei...
  • 3/25/2024 12:00:00 AM

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Reservation Agent
  • U-Haul
  • Indianapolis, IN
  • Location: 6525 E Washington St, Indianapolis, Indiana 46219 United States of America U-Haul is looking for someone who e...
  • 3/25/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager jobs
$44,554 to $66,211

Room Reservations Manager in Pascagoula, MS
Meeting Reservation Form is useful for a streamlined solution to shared meeting rooms by simply providing your name and ID, select a room and provide a brief information of meeting topic.
January 31, 2020
Room Reservations Manager in Macon, GA
A hotel stay can be one of the most expensive parts of your trip, so make sure you don't spend more than you need to on reservations.
February 06, 2020
Room Reservations Manager in Newark, NJ
Guests can be confident when booking directly that you will be quoted the best available rate online at the time of your original booking date available to the general public for the room category of your choice.
December 24, 2019