Room Reservations Manager jobs in Roswell, GA

Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Reservations Manager
  • Brasstown Valley Resort & Spa
  • Harris, GA FULL_TIME
  • Summary: Under the direct supervision of the Front Office Manager, this position supervises, trains, schedules and coordinates activities of workers engaged in taking, recording, and canceling reservations and yield management at Brasstown Valley Resort by performing the following duties.

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Functions:

    • Maintains the Property Management System (PMS) including room inventory, rate programs, room pools, room types, hotel general information and queue processing.
    • Creates and tracks annual room budget with Director of Sales & Marketing.
    • Completes all room forecasting including weekly forecasts, 90 day projections monthly, as well as year end projection as needed with the General Manager and Director of Sales & Marketing and General Manager.
    • Tracks monthly projections within 3% and notifies management staff of fluctuations.
    • Oversees all group room blocks, billing VIPs and special requests.
    • Works with General Manager on pricing strategies based on budget and 90 day forecast and critique past performances.
    • Watches ceiling in Opera and assists General Manager in decision making when close to or above group ceilings.
    • Trains and supervises staff on all aspects of the department and computer systems.
    • Tracks all special corporate accounts for production and value.
    • Manages web site – packaging, rates, availability and calendars.
    • Assists team in determining pricing for local special corporate accounts.
    • Assists General Manager and Director of Sales & Marketing in developing and marketing packages.
    • Maintains resort presence on all internet sites and searches for additional sites that may be beneficial to the resort.
    • Attends Sales Strategy team weekly meetings.
    • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
    • Determines work procedures, prepares work schedules, and expedites workflow.

    Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

    • Customer Service –Adheres to the Coral Hospitality Basics of Service standards. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Interpersonal Skills – Maintains confidentiality; Keeps emotions under control.
    • Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
    • Ethics – Treats people with respect.
    • Professionalism – Reacts well under pressure; Treats others with respect; Follows through on commitments.
    • Quality – Monitors own work to ensure quality.
    • Quantity - Works quickly.
    • Safety – Observes safety and security procedures.
    • Planning/Organizing - Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks.
    • Adaptability – Able to deal with frequent change, delays, or unexpected events.
    • Attendance/Punctuality - Is consistently at work and on time.
    • Dependability - Keeps commitments; Commits to long hours of work when necessary to reach goals.
    • Initiative – Volunteers readily.

    Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Education and/or Experience: Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

    Computer Skills: Extensive knowledge of PMS, Opera, Synaxis, GDS, CRS and Microsoft Office.

    Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    DISCLOSURE STATEMENT

    No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Resort. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

  • 16 Days Ago

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Reservations Manager
  • Nobu Hotel Atlanta
  • Atlanta, GA FULL_TIME
  • Come join Atlanta’s newest luxury gem in the heart of Buckhead. We are seeking a Reservations Manger with the ability to provide exceptional customer services in a Luxury Hotel environment., Job Summa...
  • 28 Days Ago

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Assistant Manager - 2nd
  • Rack Room Shoes
  • Marietta, GA FULL_TIME
  • Job Description SummaryThe Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and proc...
  • 19 Days Ago

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Assistant Manager - 2nd
  • Rack Room Shoes
  • Atlanta, GA FULL_TIME
  • Requisition Number : 23438 Store Number : 787 The District at Howell Mill 1801 Howell Mill Road Atlanta, Georgia US Full Time 16-18 About Rack Room Shoes Great shoes for men, women and children in com...
  • 19 Days Ago

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Assistant manager 2nd
  • Rack Room Shoes
  • Marietta, GA FULL_TIME
  • Rack Room Shoes - Providence Square ASM / Store Supervisor As a 2nd Assistant Manager at Rack Room Shoes, you'll : Assist the Store manager in managing all day to day store operations; Create, establi...
  • 21 Days Ago

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Assistant Manager - 2nd
  • Rack Room Shoes
  • Hiram, GA FULL_TIME
  • Requisition Number : 23750 Store Number : 402 Hiram Pavilion 4794 Jimmy Lee Shith Pkwy S Hiram, Georgia US Full Time 15 About Rack Room Shoes Great shoes for men, women and children in comfort, dress,...
  • 13 Days Ago

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0 Room Reservations Manager jobs found in Roswell, GA area

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Remote Travel Coordinator
  • Endless Summer Travel
  • Atlanta, GA
  • Remote Travel Coordinator Position Are you an enthusiastic traveler who finds joy in assisting others with curating thei...
  • 3/29/2024 12:00:00 AM

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Service Tech Field
  • Atlanta Forklifts, Inc.
  • Suwanee, GA
  • Job Type Full-timeDescriptionSUMMARYThe Field Service Technician will troubleshoot, repair and perform scheduled mainten...
  • 3/29/2024 12:00:00 AM

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Hotel Front Desk Attendant
  • Royal Hotel Investments of Covington
  • Conyers, GA
  • Were looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest ...
  • 3/28/2024 12:00:00 AM

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Member Service Representative (Part-Time) - Alpharetta
  • Navy Federal Credit Union
  • Alpharetta, GA
  • / / / Job ID: 49632 **Member Service Representative (Part-Time) - Alpharetta** **Location:** GA Milton - Alpharetta **Fu...
  • 3/28/2024 12:00:00 AM

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Customer Solutions Specialist I
  • AssuranceAmerica
  • Atlanta, GA
  • Job Description Our Company: At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in cre...
  • 3/27/2024 12:00:00 AM

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Hotel Front Desk Receptionist
  • Hampton Inn Cumming, GA
  • Cumming, GA
  • We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welc...
  • 3/26/2024 12:00:00 AM

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Reservation Manager
  • U-Haul
  • Atlanta, GA
  • Location: 300 Peters St SW, Atlanta, Georgia 30313 United States of America U-Haul is looking for someone who enjoys bei...
  • 3/25/2024 12:00:00 AM

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Lodging Attendant, Part Time - RTI Billeting CNGC Marietta
  • Georgia Department of Community Health
  • Marietta, GA
  • ** Lodging Attendant, Part Time - RTI Billeting CNGC Marietta** **** Hot **This position is PART-TIME, working less than...
  • 3/25/2024 12:00:00 AM

Roswell is a city in north Fulton County, Georgia, United States. In the official 2010 U.S. Census it had a population of 88,346. The 2017 estimated population was 94,786, making Roswell the state's eighth-largest city. A suburb of Atlanta, Roswell has an affluent historic district. Roswell is located in northern Fulton County at 34°2′2″N 84°20′39″W / 34.03389°N 84.34417°W / 34.03389; -84.34417 (34.033896, −84.344028). It is bordered to the north by Milton, to the northeast by Alpharetta, to the east by Johns Creek, to the southeast by Peachtree Corners in Gwinnett County, to the south by S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager jobs
$48,411 to $71,944
Roswell, Georgia area prices
were up 1.4% from a year ago

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For step-by-step directions on how to view scheduling grids and reserve shared rooms located in these various locations, please see the Astra MMS Internal User Guide outlining McGovern Medical School’s processes.
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A simple Bed and Breakfast Booking Form template for your clients to make a room reservation.
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A moderated room has at least one user who is responsible for accepting or declining meeting requests, and it can also have other delegates associated with it.
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