Room Reservations Manager jobs in Rochester, NH

Job Summary

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue.  You must be engaging and able to answer questions and provide information.

Flexible Schedule

Benefits:

• Health, Dental, Vision Insurance
• Life and AD&D Insurance
• Long-Term Disability Insurance
• Voluntary Accident and Critical Illness Plans
• Optional Supplemental Life Insurance
• 401k match of 100% for 5%
• Tuition Reimbursement Program
• Referral Bonuses
• Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
• Paid Time Off – Earn up to 2 Weeks of PTO Within Your First Year

Responsibilities 

• Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner.

• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.

• Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit.

• Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.  Up sell rooms when possible. 

• Collaborate with the Sales Department concerning group bookings. 

• Act as the initial guide for the guest and their experience.

• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.

• Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!

• Experience. Previous experience passionately providing service to others.  Excellent phone skills needed.  

• People Person. The best part of serving others is creating experiences for them that go beyond the expected. 

• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

   

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.