Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsibilities:
- Assist the manager in overseeing daily operations of the business
- Provide support and guidance to team members
- Ensure excellent customer service is provided at all times
- Handle customer inquiries and complaints in a professional manner
- Assist in managing inventory and ordering supplies
- Help create and implement strategies to increase sales and meet targets
- Train and onboard new employees
- Monitor employee performance and provide feedback
- Assist in recruiting and hiring new team members
- Collaborate with the manager to develop and implement marketing initiatives
- Conduct market research to identify trends and opportunities
- Assist in negotiating contracts with vendors
Experience:
- Previous experience as an assistant manager or in a similar role preferred
- Strong organizational skills with the ability to multitask effectively
- Excellent communication and interpersonal skills
- Proficient in math for cash handling and inventory management
- Familiarity with point-of-sale (POS) systems
- Experience in team management and supervising employees
We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are a motivated individual with a passion for leadership, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
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Ability to Relocate:
Work Location: In person