Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
SUMMARY
The Reservations and Lodge Manager is responsible for coordinating and maintaining the intake of customer’s reservations through on-line, phone or other to include payments received, invoicing and marketing efforts. To support operations and provide a level of hospitality which meets the company’s expectations. This position is ideal for a married or long-term committed couple as you will be sharing a room.
ESSENTIAL DUTIES & RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
None.
MINIMUM QUALIFICATIONS
DESIRED QUALIFICATIONS & SKILLS
TRAVEL
May require local travel up to 25% of the time.
DRIVING REQUIREMENTS
Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 25%.
PHYSICAL DEMANDS
Frequent sitting, using hands/fingers, handling, reaching with hands and arms, talking, hearing and seeing up close, at a distance, along the periphery, with depth perception and the ability to adjust focus; occasional walking or standing, occasional lifting of up to 75lbs. It is Ouzinkie Native Corporation and subsidiaries’ business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
WORK ENVIRONMENT
Work environment is varied in its requirements as the off season would be characterized as an office setting, some travel with on season spent primarily off the grid, remote lodge operations. Due to the isolated nature of this position and limited staff accommodations available, this position must share a bedroom with another staff member (Lodge General Manager). For this reason, the position is best suited for a couple or partnership for this position and the Lodge General Manager position.
WORK SCHEDULE
Full Time. May be required to work overtime hours to complete assignments and/or projects. May require flexible work schedule.
Compliance:
To be considered for this position, all applicants must apply on the company website, https://katmaicorp.com/life-at-katmai/
We are a VEVRAA Federal Contractor
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. https://katmaicorp.com/life-at-katmai/#equal_opportunity
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.