Room Reservations Manager - Casino jobs in Utah
Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Room Reservations Manager - Casino jobs
Manager
- Ute Mountain Casino Hotel
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Blanding, UT
FULL_TIME
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Manager - White Mesa Travel Center
The Travel Center Manager position entails comprehensive leadership and operational oversight of a travel center, with a focus on ensuring efficient and profitable operations. Key responsibilities include retail administration and fuel pricing administration; as well as, managing daily activities across various departments such as fuel desk, housekeeping, concession, and customer service, while upholding an excellent customer experience aligned with the mission of courteous and friendly service. This role requires effective operational execution, staff management, budget and financial control, marketing strategy implementation, and adherence to quality, compliance, and safety standards.
The primary objective of this role is to ensure the administration of competitive and consistent fuel pricing and effective retail management, while providing dynamic leadership that upholds high standards in customer service and team management. The Manager is also responsible for overseeing financial performance, employing effective marketing strategies, and ensuring compliance with regulatory and company policies. The aim is to lead by example, fostering a positive and collaborative work environment, adapting to the evolving needs of the business, and maintaining operational excellence. The goal is to ensure a seamless, high-quality experience for guests, prioritizing safety, and operational efficiency at the travel center.
Qualifications:General:- Must be 21 years or older.
- Must have valid driver license.
Education:- Must possess an associate’s degree (or higher) in business administration or a related field.
- Relevant experience may be substituted for higher education in some cases.
Certification:
No certifications are required for this role.
Experience:- At least 5 years of experience in retail, food service, or related experience required.
- At least 1 year of leadership/supervisory experience required.
- Relevant education may be substituted for experience in some cases.
Knowledge, Skills, and Abilities:Knowledge:- Understanding of all travel center operations, including fuel, retail, customer service, etc.
- Familiarity with applicable tribal, state, and federal regulations as they pertain to travel center operations (e.g., safety, compliance, etc.).
- Working knowledge of financial and mathematical concepts necessary for accurate budget management and reporting.
- Knowledge of marketing strategies and techniques, particularly in the context of retail and service industries.
- Understanding of basic and advanced management concepts.
Skills:- Strong communicative skills; ability to read, write, and speak English with correct spelling, grammar, syntax, structure and delivery.
- Proficient in delivering exceptional customer service both in-person and over the phone, ensuring customer satisfaction and loyalty.
- Developed leadership skills with the ability to motivate, train, coach, and manage a diverse team, fostering a positive work environment and culture. General teamwork and collaboration.
- Skilled in assisting in the development of organizational initiative with the ability to identify improvement areas in operational efficiency, sales performance, profitability, and overall travel center performance.
- Skilled in the use of Microsoft Office Suite (Word, Excel, etc.) and other standard office equipment.
Abilities:- Ability to identify and resolve issues swiftly and effectively, maintaining operational continuity, customer satisfaction, and a strong positive organizational image.
- Capable of adapting to changing business needs, market trends, and other operational challenges.
- Ability to apply financial and mathematical concepts to budgetary, inventory, and other duties in a consistent and accurate manner.
- Ability to accurately conduct fuel pricing administration procedures.
- Ability to effectively implement and apply retail administration principles and procedures.
- Ability to utilize and integrate relevant technological systems and tools to enhance operational efficiency and service delivery.
- Competent in making informed decisions that positively impact the travel center’s operations, finances, customer relations, and overall image.
Key Accountabilities:- Operational Oversight: Oversee daily operations of the travel center, including fuel desk, housekeeping, concession, and general customer service operations. Lead the team in providing an excellent customer experience by meeting and reinforcing the mission of courteous and friendly service.
- Operational Execution: Must execute fuel administration procedures. Must manage retail, including, but not limited to, sales and product inventory. Oversee and approve the procurement of products for fuel desk, food court, and any other travel center operations; ensure optimal stock levels, product quality, and general service readiness.
- Staff/Personnel Management: Responsible for hiring, training, coaching, discipline, and conducting performance reviews of all travel center employees and managers. Supervise shift managers and coordinate with other managers on maintenance, security, safety, and other issues that may arise.
- Budget and Financial Management: Responsible for operating the travel center within budgeted requirements. If requested by supervisor, assist with the preparation and management of annual operating budget.
- Marketing, Projections, and Sales: Seek out and execute strategies to meet or exceed sales targets. Employ marketing strategies and promotions to improve customer footfall and travel center “image”.
- Quality, Compliance, and Safety: Enforce all regulatory and company policies. Maintain high standards of service, ensure the travel center meets “secret shopper” program standards. Develop, update, and train staff in emergency response procedures, including handling fuel spills and other potential hazards. Regularly review and ensure the operational readiness of emergency equipment and protocols.
- Communication and Planning: Maintain strong communication channels with the general manager. Prepare and suggest organizational improvement initiatives to upper management when expedient.
- Just Posted
Assistant Manager
- Ute Mountain Casino Hotel
-
Blanding, UT
FULL_TIME
- Summary/Objective The Assistant Travel Center Manager role is crucial in supporting the Travel Center Manager at Ute Mountain Casino Hotel's travel center. This position is integral in overseeing day-...
- Just Posted
Manager - Travel Center
- Ute Mountain Casino Hotel
-
Blanding, UT
FULL_TIME
- Manager - White Mesa Travel CenterThe Travel Center Manager position entails comprehensive leadership and operational oversight of a travel center, with a focus on ensuring efficient and profitable op...
- 16 Days Ago
Assistant Manager - Travel Center
- Ute Mountain Casino Hotel
-
Blanding, UT
FULL_TIME
- Summary/Objective The Assistant Travel Center Manager role is crucial in supporting the Travel Center Manager at Ute Mountain Casino Hotel's travel center. This position is integral in overseeing day-...
- 2 Days Ago
Reservations Agent
- Black Desert Resort
-
Ivins, UT
FULL_TIME
- About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that...
- Just Posted
Reservations Supervisor
- Sundance Mountain Resort
-
Provo, UT
FULL_TIME
- s u n d a n c e Job Title: Reservations Supervisor Department: Lodging Reports To: Reservations Manager Rate of Pay: $18 Hour DOE Shift: Monday-Friday 9 AM-5 PM. Rotate Saturdays, Sundays, as business...
- 1 Day Ago
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Work From Home Hotel Reservationist
- EcoWay Voyagers
-
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- Job Title: Work From Home Hotel Reservationist Company: EcoWay Voyagers Location: Remote Job Description: Guest Reservat...
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Reservations Manager & Revenue Analyst
- Four Seasons Hotels Limited
-
Lanai City, HI
- About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better...
- 4/18/2024 12:00:00 AM
Customer Service & Reservations Manager
- First Transit
-
Portland, OR
- **Customer Service & Reservations Manager** **Location** 2800 NW Nela Street, Portland, OR USA 97210 **Phone Number** . ...
- 4/18/2024 12:00:00 AM
Reservation Agent
- U-Haul
-
Holbrook, NY
- Location: 1110 Lincoln Ave, Holbrook, New York 11741 United States of America U-Haul is looking for someone who enjoys b...
- 4/18/2024 12:00:00 AM
Group Reservations Coordinator
- Omni Hotels
-
Boston, MA
- Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be envel...
- 4/18/2024 12:00:00 AM
Reservations/Sales Coordinator
- Hilton Daytona Beach Oceanfront Resort
-
Daytona Beach, FL
- Overview: Opportunity: Reservations/Sales Coordinator Respond to telephone, email, and internet inquiries, and employ sa...
- 4/18/2024 12:00:00 AM
Reservation Manager
- U-Haul
-
Boise, ID
- Location: 8155 Chinden Blvd, Boise, Idaho 83714 United States of America U-Haul is looking for someone who enjoys being ...
- 4/16/2024 12:00:00 AM
About Utah
Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau.
Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager - Casino jobs
$50,054 to $74,131