Room Reservations Manager - Casino jobs in New York

Montauk's Navy Beach Restaurant is seeking a Reservations Manager who has experience with customer service, reservations, administrative skills and the ability to multitask.

Responsibilities Include:

• Managing the reservations team and leading by example.
• Meeting and greeting customers on arrival.
• Recruiting and training reservations staff on all systems and procedures.
• Taking reservations over the phone and through Resy the online system, ensuring all bookings are recorded correctly.
• Taking responsibility for all reservations, making sure all enquires are followed up and documented on the system.
• Maintaining relationships with key clients & VIP’s, ensuring management are aware of any bookings.
• Ensuring all of the team (front of house & kitchen) is fully aware of event bookings, current
and future.
• Review operating practices for the reception team and implement improvements where
necessary.
• Liaising with the Management Team and Kitchen to ensure all departments are up to speed
with daily bookings.
• Put forward ideas with regards to targeting potential customers, building relationships with
key clients & VIPs & promoting new business.

Personal Specification
• Outgoing and approachable, yet professional.
• You will need to be comfortable and confident when dealing with customers.
• Good organizational and communication skills.
• Computer literate.
• Some experience of managing/overseeing a small team would be desirable.
• Be able to think outside of the box

 The ideal candidate will posses:

Pay is competitive and based on experience.